Jungle Raja Casino - 選手の退会が遅れました。

I make a withdrawal on 16 November 2022. After 8 days jungleraja Casino closed their site and going maintenance for 6 days. This Time I contact them for my withdrawal but they didn't assured me when my withdrawal will be approved because of maintenance work. After maintenance complet the site open again and worked properly. But my withdrawal still pending. Then I contact live chat and support mail team also repeatedly, but they didn't answer a single one. Live chat are offline from last 5 days. What can I do now? how can I get my withdrawal? Help me.

Dear Monali22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, this is my first withdrawal, also my account is kyc verified. And the whole amount win by active bonus amount. But in present I have no any active bonus. As their rule, after completing their wagring I get some withdrawable amount and after that I make the whole 87000 by this small amount. I played legally and fair also, there is no doubt they ignore me.

Waiting for your response.

Kristina I am waiting for your reply.

Thank you very much for your reply, Monali22. Could you please advise what is the current status of your withdrawal request? Is it still marked as pending in your account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Monali22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.