Jungle Raja Casino - 選手の退会が遅れました。

I am very loyal and old player of jungleraja.com since long and every thing was fine but from last 1 month they are delaying payments for the reason technical issue/site maintenance and from last 7 days not replying on live chat/email. Their whattsup no. Never reply. Today they reply on chat but same answer of technical issue/site maintenance. Will I get my money. Is my money safe? Pls look into the matter.

Dear sanjayahmd,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Were your winnings accumulated with or without an active bonus, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

It is an internal casino system issue. I never played with bonus.

Hi I have just recd all my pending withdrawals.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, sanjayahmd, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru