JustCasino - ボーナス紛争のため、プレイヤーの引き出しが遅れています。

There is much, much more to talk about, but I will summarize my words with the main problem. They claim that I violated the terms and conditions of the bonus by placing a bet higher than 5 euros in roulette. This bonus, worth 2,000 euros, is a reward for getting first place in one of the tournaments, and they do not. They know that I read the terms and conditions of this bonus, as it is a reward amount and not a bonus restricted by terms and conditions. The proof is that I can withdraw the amount or use the amount to play.

they just slow fraud me more than one week

( the disputed amount of money is more 300000

euros)

because i didn’t mentioned the tournaments wins and the change of my account balance with out using it ,, but hat can i say professional thieves!

Dear falenizi36,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please send me the exact link to the tournament you participated in? Alternatively, if it’s easier, you may send screenshots of the tournament details along with its terms and conditions.

Was this a free-entry tournament, or did it require a deposit to participate?

Also, were there any wagering requirements attached to the tournament winnings that you needed to complete for your winnings to count as a real money balance?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear falenizi36,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The problem for them is that I won. I do not feel that they defrauded me. Rather, I am sure and I have an additional argument against them. Why did they intentionally delay all of my withdrawals, knowing that they disabled me for more than a week? Also, during the period of closing my account on their site, they asked me to document a selfie with a date. Today, carrying my passport.. and a few days later, they asked for a video with the same requests.. and after they did not find any excuse. They said you are violating the conditions!! ...Knowing that I achieved this profit twice, but I lost the first time... Why didn't they do it ? Have you taken these measures in advance? That's because I lost, and this is clear because they just want to make money from everyone at any cost, so anyone who wins a lot with them will have problems with them, but it's okay if you win a little, you can withdraw. What a professional scam.

BTW I don't feel like they cheated me because I'm sure they did..

They can cancel my bets at any time like they always do, and it's not my fault when I play like everyone else in the casino! And why don't they refund my money if I lose due to violating the terms and conditions

and please Veronika It is not a bonus winning dispute.. It is a win dispute in one of the tournaments that is free from waggering and it is a reward for getting first place in one of the tournaments. It is also unrestricted and I have full authority to withdraw this amount or use it or play with it. 

Therefore, I hope that you change the word "bonus dispute" because it is not appropriate for my cause and supports their cause more 

Thank you!

Regarding this tournament, it is a tournament in which you collect points when you bet with your money, and the more points you play, the more points you collect until the tournament ends. I know that this may be their excuse, even if they have no excuse. Because they refused to transfer my profits after a long period of time, and while I was waiting, they asked for documentation. My identity through a photo. After I carried out their request, they asked me again for the video. In the end, we will not transfer the profits to you. Rather, we will close your account forever and cancel all your profits. Simply beware of them, players WWW.JUSTCASINO.COM

and this tournment is not free at all u just gain points when u gamble more.

I also did not mention and i don't know if i mention it before that I earned a little less than this profit a previous time, but I was greedy for more profit and lost all my balance.. Why didn’t they do what they did to me the second time?? That's because I lost the first time. My case is as clear as the sun 

I just need justice to take my money from them

Thank you for your replies. I understand that you are frustrated and disappointed with the way the casino handled your situation. However, to assist you effectively, I will need more information from you.

First of all, I still have not received any link or screenshot of the tournament you participated in. Also, I will need a screenshot with the Terms and Conditions for participation in that tournament. Thank you for your patience and cooperation.

hi veronika

this is a proof that im not wrong !

I just want to give you quick information that when I won, I was playing for almost a period of time, which may have been before 10/28/2024, until they closed my account on Wednesday, 11/2/2024, but they did not expect that I would wait for the withdrawals, which were worth 160,000 euros. It continued to remain suspended until this day, until they closed my account permanently, and always I receive transparent responses or an explanation of what is happening, and also expect that I will lose this amount as I lost it the first time because I am risking high bets.

..........................................................

Look at the screenshots... Previously, it said it was a reward for one of the tournaments (free cash)

Nowshe say that it is a free bonus subject to terms and conditions!! There is no transparency or clarity with this casino