K8 Casino - プレイヤーのアカウントは閉鎖されました。

I registered at the casino and made a deposit of $ 120, placed 1 bet and my balance became $147. I wanted to withdraw $50, but the casino blocked my account....

Dear ilya998,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with K8 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you started the verification process in the casino? Have you provided any documents for verification? Which ones?
• When was the last time you were in contact with casino support and what did you discuss?
• Have you received any explanation from the casino regarding your account block?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear ilya998,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I made 2 deposits in the amount of $120 and placed 1 bet, after which my account was blocked. I didn't use the bonuses

Dear ilya998,

Please forward to me your attempts to contact the casino support and any responses you received from the casino since the casino blocked your account.

My email is tomas@casino.guru

Dear ilya998,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.