K9Win Casino - プレイヤーのアカウントは閉鎖されました。

K9win suspended my account once I made a withdrawal of 5000 with my winnings of 3000 with an deposit of 2000 in total.

They only kept giving me this reply for almost 2 months when I made enquiry of my account and withdrawal status "Sorry Sir provider still no have update .The team in charge will contact you after get any news. Thanks."

No reasons or timeline was given for my account suspension or withdrawal

Dear zper508,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification? Have you accumulated your winnings with or without an active bonus?

Please, forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

Thank you very much zper508 for your email. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello zper508,

I looked at your complaint and will do my best to help you. I would like to invite K9Win Casino into this conversation. Casino, can you please specify why did you block the player’s account?

We would like to ask the K9Win Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

k9win does not respond at all when I ask about withdrawal on my account

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.