Kaasino Casino - プレイヤーのアカウント閉鎖リクエストは無視されます。

Contacted them yesterday to close my account and everytime they come up with bonus or say your luck will come this and that. I even said no i want to close it otherwise i will keep making deposits and lose it all. And OFF COURSE they let me do this.

Dear GinoS,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player. 

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Did you mention any other reason for closing your account? Please forward me all the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina