Kaasino Casino - プレイヤーは自己排除が無視された後、払い戻しを求めます。

Fortaprime SRL. is there main branch.

i did self exclude me from all there sistersite and yet still i got a message from this brand new casino.

so falling to the temptation i did try.

2600 euro gone in 3 hours.

there main branch was up to from my gambling addiction and did exploit this matter

i want a full refund for my deposits.

since they should not have let me make a account and play for so long

Dear Amnesys,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're facing.

According to our records, Kaasino Casino is licensed by Costa Rica. This regulator does not impose a requirement for licensees to enforce self-exclusion across all casinos owned by the same company. As a result, players are unable to self-exclude from all brands operated by Fortaprime SRL at once, and must request self-exclusion on a per-casino basis.

Could you please confirm if you directly informed Kaasino Casino about your gambling issue and explicitly requested the closure of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes I did.

also on new luckymax it took 4 days to achieve my request.

Thank you for the quick reply.

Please forward me the account closure request you sent to Kaasino Casino at veronika.l@casino.guru.

Has the casino blocked your account yet?

My account is blocked yes and they are investigating my refund request.

its been taking for 4 days now.

i can’t show you prove off me asking for a self exclusion. Since I did this trough live chat and trough email…

Could you please specify the exact date when you requested self-exclusion from Kaasino Casino, and how long it took for the casino to block your account after that?

Additionally, if you submitted your account closure request via email, kindly forward that email to me as well.

Request was made on 11 oktober.

closed on 14 October.

now I am trying to get a settlement for a refund for 2 week but there has been no progress so far.

They did reach out to me.

there won’t be no compromise and my mail contact will be ignored from now on.

my advice don’t play in any off there branch casinos.

Thank you for keeping me updated. Based on the data you’ve provided, the casino closed your account 3 days after you initially informed them of your gambling problem and request to be self-excluded. From our perspective, 3 working days is a reasonable timeframe for handling self-exclusion requests, and therefore, we believe you are not eligible for a refund of the deposits made during that period.

I understand that this may not be the outcome you were hoping for, and I truly empathize with the challenges you've faced. Please know that taking the steps to address your gambling problem is incredibly important, and I encourage you to continue seeking support and staying committed to your well-being. I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_87=true)

While we were unable to assist further on this occasion, please do not hesitate to reach out if you encounter any issues with this or any other casino in the future. We wish you the very best moving forward.

Best regards

Veronika

Casino Guru