Kats Casino - プレイヤーの撤退が遅れています。

I've been waiting since May 2024 for my withdrawal. I was getting no where so I canceled it and submitted the withdrawal again. I've submitted all documents they asked of me. I've even made my deposit that was asked for me to do because they said they couldn't access my account due to me being a non-depositer. After making the deposit I was advised that I would have to deposit more so that my account can be accessed. They are the worst ever.

Hello Concheda87,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kats Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Dear Concheda87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes my account is verified. Won from a bonus. Spoke with a representative a week ago the same day I made complaint.

Hello Concheda87,

Would it be possible to forward a screenshot of your withdrawal window and the communication between you and the casino related to this matter to nikolas.b@casino.guru?

Looking forward to hearing from you.

Regards,

Nick

Dear Concheda87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.