Kats Casino - プレイヤーの撤退が遅れています。

I have sent my information everyday since July 5th to officemanager@totalgaming.biz to no avail. They keep telling me to be patient, wait for email, you will receive your money very soon be watching your email. We are having technical issues your money will come , keep watching for an email. Well that email has never came and I've been patient enough. They always pay me within 3 business days

Dear Sha000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please clarify if you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes I have always received my withdrawals within 3 days in the past

Yes my kyc is verified

No. I won the money on a deposit I made

Thank you very much for your reply, Sha000. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Sha000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.