Kats Casino - 選手の撤退は4ヶ月以上遅れています。

I have done the wagering for this deposit and they have not paid me it actually was over 4 months i did a cancel withdraw and then rewith drew it thinking that might help they tell me to wait it takes time. I have played here a while and withdrew before

Dear buget6315,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• When did you make the last successful withdrawal and how many days did it take to be processed?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

My last successful withdraw was probably 6 months ago and it took a few days it was BC withdraw. I do not remember the date and they do not have a history of deposits and withdraws over a month

This was an active bonus but I did all the wagering needed

I have done the verification process. I do not know where to find the proof to send you

I have talked with many a live chat people and management and telephone calls they all said its on its way Just have patience Its been over 4 months

Thank you for your reply, buget6315. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

It says 1 pending payout

the casino does not show my history of withdraws past 1 month and my last withdraw that went through was more 5 months ago.

Once a week for 4 months I have live chatted or phone called asking about the withdraw. each time same answer we are taking care of it, it's on its way, please be patient. I do not have any dates or memory of the exact times and dates I talked to them. I was told by a higher up manager a few time that he would take care of it today and it will be paid out asap.

Thank you very much, buget6315, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear buget6315, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Kats Casino representative to join this conversation. 

Dear Kats Casino, could you please provide more information about this case? 

Looking forward to your reply.

Hi buget6315,

I apologize for the inconvenience.

As I checked with the payout team, they're waiting to receive the payout mode details from you. Please let me know if you've shared those?

I sent it 6 times in the last 4 months but I will send again. and they know this I have sent them the email (proof)

I just received an email stating the payout has been approved and will happen in a few . So i am happy I also received a call from the casino stating they would do everything to get it taken care of asap.

i will leave message when I receive the withdraw. I will play at this casino again . They are taking care of it and apologized

Hi,

As per the payout team, the payout is expected to be completed by 11th of December.

I was paid. Thank you

Dear buget6315,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Katarina Duboak 

Casino.Guru