Kent Casino - プレイヤーは出金の遅延や損失限度額の拒否を経験します。

Hi, I was playing on this new casino. It states in there responsible gambling that we can ask for a loss limit. I asked for it it was never replied and was denied to be done. Also on top of that I was given multiple hours and hours of miscommunication because they wanted me to keep playing on there site so I would lose all my money please see attached screenshot evidnce. Even after all of this information given to me as indicated on the screenshots they continued to decline my withdrawals and asks for a time out/loss limit. They give miscommunication to players so they lose there money please let me know where to send the email thread too. 

Dear sati725,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kent Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise whether you were able to activate any responsible gambling tool at all with the help of support or without it?
• Have you completed account verification?
• Is your casino account currently blocked? Have you requested for it to be blocked or was it the decision of the casino?
• Could you please explain what the disputed amount of Can$7338 refers to in this situation?
• Please share with me your communication with the casino regarding the issue. My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas