KheloStar Casino - プレイヤーのアカウントは閉鎖され、ブロックされました。

My account has been blocked. while i was withdrawing the money but it did not came. I called the casino help center they told that they will transfer the money within 48hours but they blocked my ID and not picking my calls and blocked my number also and i had not got my 30600 yet. so please see to my problem and solve it as soon possible.

Dear Dhaval1010,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Actually,-

• I used to invest the money and used to earn from the bonus we get on that invested money and play aviator.
• yes, I passed all the verfication and i used to get my money when i used to withdraw but that was all small amount and that time also the money used to get stopped but it came in 2 3 hrs but this time it had been 3 4 days and they told me it will come within 48hrs but it didn't so I again called and they told me that it would come in next 24hrs for sure but then they block my account of gaming and did not even picked my call
• with bonus

could you please give response quickly its very urgent to get my money back or else it will create many problems