KheloStar Casino - プレイヤーの撤退が遅れています。

My withdrawal amount not credited in my account as I am waiting for 20 days still they told me your withdrawal is under verification

Dear falishag4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Thnx for replying mam.

Yes I did atleast 10 transitions and they came on time within 5 min but these two transition shown successful but not credited in 20 days.

Actually when I told them abt my withdrawal problem and then they told me send kyc documents I send and after 20 days no response still tolding me your withdrawal is under process.

I deposit 4400 in gaming account and they give me a 30 bonus. Nd then I play and won 8413 . Then I withdrawal on 28 February. But still not credited yet

Sorry to say. My account got blocked after 20 days 😥. And customer care also blocked me without any reason? How can I contact know 😥

Any update mam as I am waiting for 24 days🥲.