Kinghills Casino - プレイヤーのアカウントが閉鎖され、出金が遅れています。

they have had my £1100 withdrawal pending and keep making me go in circles and have now blocked my account

Hello jadeashton,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kinghills Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear jadeashton,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.