Kingmaker Casino - プレイヤーが賞金を受け取れずにいます。

I made a withdrawl on this site and they told me that after 1-3 business days my withdrawl would be processed but then they told me that it would take more than that...After a week im getting the same message that my withdrawls are on queue and i will receive them pretty soon...Every customer chat representative tells me the same script message and force close the chat to avoid me...Full scam site and im trying to get my money

Dear rafahlkatrimpouzas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear rafahlkatrimpouzas,

Have you received your withdrawal from the casino yet?

Dear rafahlkatrimpouzas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.