Kingmaker Casino - プレイヤーの出金が遅れている。

Hello, I deposited €20 at Kind Mekka Casino and received a €20 bonus. After I played with my real money, I played the bonus and met the bonus terms and conditions and won a large sum of €6,500. Since I can only withdraw €500, I withdrew €500 on March 21st. I've been waiting for €500 since then, and they haven't paid out yet. How can I get my entire €6,000 payout from them? They haven't even paid out €500 yet. Can you help me?

Hallo, ich habe beim Kind Mekka Casino 20 € eingezahlt. 20 Bonus bekommen. Nachdem meine echtes Geld ausgespielt habe. Dann hab ich die Bonus gespielt und Bonusbedingungen erfüllt und hat große Summe dann gewonnen 6500 € und ich kann ja nur 500 buchen hab ich dann 21. März 500 gebucht. Seitdem warte ich beim 500 sie haben noch nicht ausgezahlt und wie kann ich meine ganze 6000 € ausbezahlt von denen bekommen? Sie haben noch nicht mal 500 bezahlt. Können Sie mir helfen?

Dear gapetri,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello, King Maker still hasn't paid out my €500 over 14 days, and my remaining €6,000 has now also become €3,000. They're doing this extra. I'd like to inquire starting today. How can I sue them legally? They're real criminals.

Hallo, die King Maker hat immer noch nicht meine Auszahlung getätigt von 500 € über 14 Tage und meine restliche 6000 € mittlerweile auch 3000 € geworden. Die machen das extra. Ich würde mich ab heute erkundigen. Wie kann ich das rechtlich klagen die sind echt Verbrecher

Dear gapetri,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.