Kingmaker Casino - プレイヤーの撤退が遅れています。

Hi,

I submitted a withdrawal request on 7/12/2024 and they haven't paid my request until today. In terms casino states that withdrawals will be processed within 3 business days. It's been almost a month and I still haven't received my withdrawal. I've reported the problem with delayed withdrawals on the chat many times. Unfortunately, the chat always wrote the same thing, that they understand my frustration, that they apologize, that my funds are safe and will definitely be withdrawn, that they reported the problem and asked for additional patience. Unfortunately, the problem with the withdrawal continues to this day. This was my first deposit at this casino and I have never withdrawn funds from it before. My account did not require verification. I played slot games for real money. Please help me get my money back. As i see that many players complain about delays in withdrawals and unfortunately it seems that this is standard at this casino so I need yours help.

Dear sebek,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please share the screenshot of your withdrawal request?
• Could you please share screenshots of your communication with the casino regarding the issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!