Kingmaker Casino - プレイヤーの撤退が遅れています。

I have a 500€ withdrawal that is more than three days old and another that I requested yesterday. The one that is more than 3 days old, I'm still waiting for it, has no update, according to the rules it can take from 1 to 3 days. It's incomprehensible how they don't comply, they don't reply to emails, they give customers little security.

Tenho um levantamento de 500€ com mais de três dias e outro que solicitei ontem. O que tem mais de 3 dias, ainda estou a aguarda, não tem atualização, segundo as regras pode demorar de 1 a 3 dias. Não se percebe como não cumprem, não respondem a e-mails, no fundo dão pouca segurança aos clientes.

Dear Espabila,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Good morning,

The information I have on the site is that my account does not need any KYC verification. I will continue to wait for this problem to be resolved, but I would remind you that it was the Casino that set the rules, not me

Bom dia,

A informação que tenho no site é que a minha conta não necessita de nenhuma verificação KYC. Continuarei em espera para a resolução deste problema, mas relembro que quem estipulou as regras foi o Cassino e não eu

Dear Espabila,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.