Kingmaker Casino - プレイヤーの撤退が遅れています。

I have made a withdrawal 10 days ago and nothing has happened. The communication with the casino is repeating the same thing over and over again.

Έχω κάνει ανάληψη 10 μέρες τώρα και τίποτα δεν έχει γίνει η επικοινωνία με το καζίνο είναι επαναλαμβάνει τα ίδια και τα ίδια

Dear elohim2122,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear elohim2122,

We sincerely apologize for the delay and inconvenience.

Please be assured that your pending withdrawal requests, submitted by the end of March 2025, have been forwarded to the appropriate department for processing, and you will receive your payment as soon as possible.

Kind regards,

Kingmaker Casino Team

The takeover has been completed, thank you very much to the forum for the opportunity it provides to express our complaints.

Η ανάληψη πραγματοποιήθηκε ευχαριστώ πολύ το φόρουμ για τη δυνατότητα που παρέχει να εκφράζουμε τα παράπονα μας

Dear elohim2122,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru