Kingmaker Casino - プレイヤーの撤退が遅れています。

they dont give me the money.

i did Identity verification.

i send my 800aud. doge coin to my doge wallet. why u guys dont send the money? that is my wallet just give it too me. i wait so many days.

Hello doitlee96,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kingmaker Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

are u asking my Register personal information? yes i did and i did my own money i didnt use bonus money. i did yesterday talk. but they just say to wait.

they dont give me the money…

please help me. i wait 2weeks.

Thank you doitlee96 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

thank u soooooo much!

Dear doitlee96,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Kingmaker Casino representative to join this conversation.

Dear Kingmaker Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear Customer,

Thank you for contacting us. We kindly advise you to upload an ID from Australia to proceed with the verification. Thank you for understanding!

Best Regards,

Kingmaker Team

im from korea but im staying au. i upload my country(korea)passport.

Could you please reply? im not going to give up.

hellow?!?!? can u please help me to get money back?! i really want to olay game but. if u guys dont give me the money how should i play the game. please tell me how to get my money

please mirka help me they dont give me the money.

Dear doitlee96,

Could you please clarify some of the details regarding your location?

Did you submit Australia as your country of residence in your casino profile?

Are you currently living long-term in Australia, or are you just on a shorter stay?

Thank you

The area of ​​residence is Australia and is scheduled to remain for another 6 months.

Did you submit Australia as your country of residence in your casino profile? "yes"

Are you currently living long-term in Australia, or are you just on a shorter stay?

"i will stay 6month more"

i have to change country?! i just put au bcz i stay here

ask everything onetime. i dont want to wait. just tell me what should i do!!!!!!!

tell me what should i dooo

u guys are fake

Dear Kingmaker Casino,

Is there any option for alternative documents in case, a player is staying in Australia temporarily?

Thank you.

Dear Mirka and doitlee96,

We need a valid ID issued in Australia, such as an ID card, driving license, photo card, or resident permit.

Additionally, we require proof of address. The document must be no older than 3 months and show your name and current address. Accepted documents include utility bills (e.g., gas, electricity, water, fixed internet, rent), bank or credit card statements, or a pay slip.

Thank you for your understanding!

Best regards,

Customer Service

Dear doitlee96,

Have you been able to submit any of the documents mentioned by the casino?

Dear doitlee96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.