Kingmaker Casino - プレイヤーは支払いの遅延に直面します。

Hello, I requested a payout on 18.04.2024 of 300 via bank transfer and 200€ via dogecoin. Until now, I have not received any of these payouts. I sent the documents for verification on the same day of the payout request and I'm seeking help as the support only provides the same responses.

Hallo ich habe am 18.04.2024 eine Auszahlung in Auftrag gegeben einmal 300 per Bank und 200€ per dogecoin bis heute habe ich keine dieser Auszahlungen erhalten die Dokumente zum verifizieren habe ich am gleichen Tag der Auszahlung versendet und bitte um Hilfe der support gibt nur die selben Antworten

Dear canslt,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards

Veronika

OK, I'll wait another 2 days and then get back to you

oke ich werde noch 2 Tage warten und melde mich dann

Dear canslt,

Could you please advise if you received your winnings yet? Kindly let me know.

Dear canslt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.