Kingmaker Casino - 決済が遅延しているとのクレームがあります。

I've been trying to withdraw three €500 each since March 22nd, plus another €13,000 still pending. It's impossible to make progress in the chat because they seem like machines repeating the same thing over and over again. The withdrawal is delayed, and it's already in the final stretch... It's the same old story. I think if I have to withdraw all the money at this rate, it'll take months. Let's see if there's a solution.

llevo desde el 22/03 intentando sacar 3 retiros de 500€ cada uno más 13.000€ aún en espera para poder sacar. En el chat es imposible avanzar porque parecen máquinas repitiendo una y otra vez lo mismo. Que su retiro tiene un retraso, que ya está en la recta final… Lo de siempre vamos. Creo que si tengo que sacar todo el dinero a este ritmo me voy a tirar meses. A ver si hay alguna solucion

Dear jimenezserranojc,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello, for the subject of the complaint this is the one

thread to keep up to date, right?

I offered to verify my account but was told that there was no need to verify it, that everything was fine.

Hola, para el tema de la queja este es e

hilo para estar al corriente verdad?

me ofrecí para verificar mi cuenta pero me dijeron quebno hacía falta verificarla, que todo estaba bien.

Dear jimenezserranojc,

We sincerely apologize for the delay and inconvenience.

Please be assured that your pending withdrawal requests, submitted by the end of March 2025, have been forwarded to the appropriate department for processing, and you will receive your payment as soon as possible.

Kind regards,

Kingmaker Casino Team

I've been waiting for 13 days now, and waiting isn't pleasant, even more so when there's more money to withdraw and I haven't seen any withdrawals in my account yet.

13 días llevo ya esperando, y la espera no es agradable, y aún más cuando hay más dinero que retirar y aún no he visto ningún retiro en mincuenta

Dear jimenezserranojc,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Nick, I haven't received anything, and the chat keeps telling me it's in progress and that the delay is due to high demand for withdrawals. It's impossible to get anything straight.

Hola Nick, no he recibido nada, y en el chat me siguen diciendo que está en proceso y que el retraso es por la alta demanda de retiros. Es imposible sacar nada en claro .

Thank you jimenezserranojc for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thanks so much, Nick. I hope I can sort this out soon and have all my money with me. Best regards.

Muchas gracias Nick, ojalá poder solucionar esto pronto y tener todo mi dinero conmigo. Un saludo

Dear jimenezserranojc,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Kingmaker Casino representative to join this conversation.

Dear Kingmaker Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Thanks, Mirka. I hope this gets resolved quickly because it's a significant amount of money that I haven't been paid yet. Thank you.

Gracias Mirka, espero que esto se solucione rápido porque es una cantidad de dinero importante que aún no me han pagado. Gracias