Kings Chance Casino - プレイヤーの撤退が遅れています。

I have made a withdrawel on the 23/09/2021for $2500 it was sent but now the money seems to have dissappeared tried to talk to customer support they arent answering and the live chat doesnt work anymore

Dear starlitedragon4,

Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for a withdrawal the entire month. Could you please advise if it was your first withdrawal attempt in this casino? Which payment method you have opted for? If there’s any relevant communication from the casino, please forward it to petronela.k@casino.guru.

Have you received any tracking transaction number from the casino or any other proof that the money has been sent to you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

They just told me it was processed and wpuld be in my bank within 5 business days and than nothing I received an email saying they needed my bank statement and the banking details were wrong which they weren't as I had withdrawn from there before so I sent the statement and now nothing I haven't heard from them at all even though I have sent numerous emails no replies

Thank you very much, starlitedragon4, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello starlitedragon4!

I will take care of your complaint from now on. I would like to invite representatives of

Kings Chance Casino into this complaint in order to help us resolve the withdrawal issue.

I can close the complaint I just received the money from the casino so very happy

Happy to hear starlightdragon4,

Often times it's just a question of patience.

Best wishes,

Nick and Kings Chance

Awesome news, starlitedragon4!

Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.