Kings Chance Casino - プレイヤーの撤退が遅れています。

Account already verified, withdrawal requested on 08/11/2021 and still pending on 15/11/2021 (we are on the fifth maximum working day as per their T&C). They always apologize but the sepa transfer has not been processed yet!

Account già verificato, prelievo richiesto il 08/11/2021 ed ancora pendente al 15/11/2021 (siamo al quinto giorno lavorativo massimo come da loro T&C). Si scusano sempre ma il bonifico sepa non è stato ancora elaborato!

Dear Nemokid,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if this is your first withdrawal attempt in this casino?

In the meantime, I would suggest checking our review for Kings Chance Casino: https://casino.guru/kings-chance-casino-review:

„Since this whole group shares blacklists for delayed payments or non-payment among various websites, and thanks to the fact that we acquired proof indicating that they are paying out money to their customers in the end, we decided to put up just one blacklist for this behaviour.

We also don't consider them to be a rogue group because of this, and we'll give them a fair chance to clear their reputation.

That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much, Nemokid, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Nemokid,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Kings Chance Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Nick and Kings Chance Casino, could you please state the reason why the player's withdrawal has not yet been processed and when can he expect his payment?

Thank you in advance for providing the information.

Greetings all,

I've reviewed the situation and had one of my team reach out to assist Nemokid. Watch for the email from Anabelle, follow her instructions, and we'll see what can be done to help.

Best wishes,

Nick and Kings Chance

Hello Nick,

Thank you for your cooperation and quick response.

Dear Nemokid,

in such case we recommend you to follow the casino's representative instructions.

We would appreciate a lot if you could keep us updated and let us know in case of any development.

We will keep this complaint opened until your confirmation regarding successful withdrawal or update.

We are looking forward to hear news soon.

Dear Nemokid,

Thank you for providing all your evidence and I am sorry that no progress has been made in this case so far. However, please be patient and I hope we can move on in the following days.

Nick and Kings Chance Casino, as the recommendation of the solution for the player to contact one of your team, Anabelle, did not lead anywhere, could you please state the reason why the player's ID document was rejected after previous accepting in the past and why does the casino need to verify a credit card that the player allegedly has not used for deposits at all?

In case it would be more acceptable for you, please send the relevant evidence to my email (branislav.b@casino.guru).

Thank you in advance for providing the information.

Hi Nick,

could you tell me why my gaming account was closed by Anabelle on 11/23/2021 and the payment of the winnings communicated to me by your Finance Department by email on 11/9/2021 following KYC verification carried out and approved is not yet arrived at my current account at Banca Mediolanum?

Thanks!!

Ciao Nick,

potresti dirmi il motivo per cui il mio conto gioco è stato chiuso da Anabelle il 23/11/2021 ed il pagamento della vincita comunicatomi dal Vostro Dipartimento Finanziario tramite email del 09/11/2021 a seguito di verifica KYC effettuata ed approvata ancora non è giunto presso il mio conto corrente c/o la Banca Mediolanum ?

Grazie!!

To date, no response from Customer Support and my gaming account is still not accessible ... I await new ones from Nick.

Ad oggi nessuna risposta da parte del Supporto Clienti ed il mio conto gioco risulta essere ancora non accessibile... Attendo nuove da Nick.

Hi Nick,

it seems to me that he is not the only one to have withdrawal problems and not only (see attachment). I am always waiting for the payment of the winnings obtained through bitcoin, of which I have already communicated the details for almost a month (as you proposed some time ago) despite having closed my account and can no longer access it ...

Ciao Nick,

mi sembra che non sia il solo ad avere problemi di prelievo e non solo (vedasi allegato). Sono semprein attesa del pagamento della vincita conseguita tramite bitcoin di cui vi ho già comunicato gli estremi da quasi un mese (come da voi prospettato tempo addietro) nonostante mi abbiate chiuso il conto e non possa più accedere allo stesso...

Greetings all,

Anabelle is in the position she is in for a reason, she is as good as it gets when it comes to getting the job done. She will never ask for anything that isn't 100% necessary, we are here to assist and the quicker we can do this the sooner we can get on with helping the next player.

The state of the drivers license itself is what is in question, in places it is illegible and after review from our security team it was requested to provide a different form of ID or get a replacement of the provided ID of better quality and a selfie holding this new form of ID. Unfortunately this is non-negotiable. Also a copy of card ending 1432 is necessary. The necessary documents have been requested and we have gone as far as we can with this until they are provided Nemokid.

The account was deactivated by your request on November 23rd. Once all documents are received we will see that it is reactivated in order to facilitate withdrawal.

Please work with Anabelle, provide what is requested and we can move forward with your request.

Best wishes,

Nick and Kings Chance

Dear Nick and Kings Chance Casino,

we would appreciate it a lot if you could explain to us why is the casino asking for a copy of card 1432, which the player claims he did not use on the deposit? How did the casino obtain the data on this payment card and why is it necessary to verify it?

Greetings all,

It is perhaps a mild inconvenience however for security reasons all cards used by a player for deposit within our system must be accounted for in order to qualify for withdrawal.

The honest truth is until all requested documents are approved and in place within the casino account there is nothing further I can do to assist. We work in conjunction with many peripheral departments in order resolve player issues, we can expedite but ultimately we must also comply with the requirements set by these peripheral departments in order to help.

I would very much like to assist and see this resolved but until we get the requested documents my hand are tied.

Please communicate with Anabelle Nemokid and provide what she is requesting, whether it's convenient or not (and unfortunately regardless of anyone's personal feelings on the matter) we can't do a thing until it's complete.

Best wishes,

Nick and Kings Chance

Dear Nemokid,

If the card belongs to you and you have used it in the past for deposits at one of Kings Chance Casino's sister casinos, within their system/casino group, we recommend following the casino's instructions and verifying the card.

If everything is fine with your gaming account and playing in the casino, you should have no problem with that and after verifying this credit card, the casino should pay out your winnings.

At the moment, I do not see any other solution to get the balance in your casino account, the casino also does not ask for credit card verification without a reason.

I understand your frustration, but I do not see any reason why you should not provide it or cooperate.

Dear Nick,

For now, it is not clear to us why the credit card that was not used for deposits regarding the player's account should have been verified and why his ID was accepted and refused afterwards. This information is very important for us to move on.

Can you please explain to us, what should be the next steps to unblock the player's casino account and to pay out his balance?

Hey Nick!

Are you all right over there? Where are you with my gaming account? Can I withdraw MY MONEY or do you persist in not wanting to pay what is owed to me? I await your urgent ... otherwise I will make myself feel good with my lawyers and not only, since I can contact your Ministry of Justice and the Chamber of Commerce directly! Everything has a limit !!

Best wishes.

Hey Nick !

Tutto bene laggiù ? A che punto siete con il mio conto gioco ? Posso prelevare i MIEI SOLDI oppure persistete a non voler pagare quanto a me dovuto? Attendo Vostre urgentemente.... altrimenti mi farò sentire bene io con i mie legali e non solo, visto che posso contattare direttamente il Vostro Ministero della Giustizia e la Camera di Commercio! Tutto ha un limite!!

Cari saluti.

Kings Chance Casino Australia Conventional Customer Service

The case is uncertain, we couldn’t decide as none of the sides provided any evidence. Extremely long withdrawal process due to repeated requests of document for verification. The player requested a withdrawal of $8,000 however the payment was delayed. Once the player contacted the support workforce, he received various excuses every time.

Source: http://cidac.org/kings-chance-casino-no-deposit-bonus-codes/

Kings Chance Casino No Deposit Bonus Codes

The casino responded that the final payment was sent and approved, nonetheless it wasn’t received by the ball player. The player’s three withdrawals were delayed for at least a month. The player requested three withdrawals in the quantity of $3,900 and didn’t get each one of them even though these were all approved. Another complaint about having had to wait for a fee for 60 days The gambling house responded and the transaction was approved, the ball player would obtain the payment soon. Following this, we didn’t hear from the ball player about confirming that he had received it. We consider this payment likely to have been paid.

Source: http://cidac.org/kings-chance-casino-no-deposit-bonus-codes/

Dear Nick,

on various specialized sites I find rather negative reviews about you, why? Yet it seems to me that there are no problems in payments !!!

WITH THIS I ASK THAT MY GAME ACCOUNT IS IMMEDIATELY REACTIVATED AS ALREADY REQUESTED BY EMAIL, AS I NEVER ASKED ASSISTANCE FOR ANY CLOSURE OF THE SAME. I REMEMBER THAT TO OPEN A GAME ACCOUNT YOU DO NOT NEED ANY DOCUMENT SO THERE IS NO JUSTIFICATION FOR WHICH I CANNOT LOG IN TO IT AND VERIFY WHERE MY MONEY WAS GOED TO. ALSO THOSE MONEY PRESENT IN THE ACCOUNT BELONGS TO THE WRITER, SO IF THEY SHOULD DISAPPEAR, I WILL REPRESENT YOU FOR UNDUE APPROPRIATION AND SCAM. CONCLUDING, I RECOMMEND YOU TO COLLABORATE OTHERWISE I COME TO THE HEAD OF THE WORLD THROUGH THE FBI TO LOOK FOR YOU (EVEN IN BURUNDI IF NECESSARY).

THIS HAS VALUE OF PAYMENT EX LAW notice.

Caro Nick,

su diversi siti specializzati trovo recensioni alquanto negative su di Voi, come mai? Eppure mi sembra che non ci siano problemi nei pagamenti!!!

CON LA PRESENTE CHIEDO CHE IL MIO ACCOUNT DI GIOCO VENGA IMMEDIATAMENTE RIATTIVATO COME GIA' PIU' VOLTE RICHIESTO TRAMITE EMAIL, IN QUANTO NON HO MAI CHIESTO ALL'ASSISTENZA NESSUNA CHIUSURA DELLO STESSO. RICORDO CHE PER APRIRE UN CONTO GIOCO NON NECESSITA DI ALCUN DOCUMENTO PERTANTO NON VI E' GIUSTIFICAZIONE ALCUNA PER CUI IO NON POSSA ACCEDERE ALLO STESSO E VERIFICARE DOVE SIANO ANDATI A FINIRE I MIEI SOLDI. INOLTRE QUEI SOLDI PRESENTI SUL CONTO APPARTENGONO ALLO SCRIVENTE PERTANTO SE DOVESSERO SPARIRE VI DENUNCERO' PER APPROPRIAZIONE INDEBITA E TRUFFA. CONCLUDENDO VI CONSIGLIO DI COLLABORARE ALTRIMENTI VENGO IN CAPO AL MONDO TRAMITE L'FBI A CERCARVI (ANCHE IN BURUNDI SE NECESSARIO).

LA PRESENTE HA VALORE DI INTIMAZIONE DI PAGAMENTO EX LEGGE.

I enclose the invitation made through your portal to immediately reactivate the game account in question:

IF MY GAME ACCOUNT IS NOT REACTIVATED IMMEDIATELY, I WILL REPORT IT TO THE FBI.

Allego l'invito effettuato tramite vostro portale a riattivare immediatamente il conto gioco in questione:

SE NON VIENE RIATTIVATO IMMEDIATAMENTE IL MIO CONTO GIOCO PROVVEDO A DENUNCIARE L'ACCADUTO PRESSO L'FBI.

Dear Nick,

It's still not clear to us why the credit card that was not used in the player's gaming account needs to be verified and why was his ID accepted at first, but refused later. This information is necessary to proceed with the investigation.

Can you please advise what should be the next step to unblock the player's account and withdraw his funds?

The player's account is still blocked and his funds are being held by the casino. This is the situation as we see it.

We need relevant data and reasons for this situation.

Without a proper explanation, we will think about closing the complaint as unresolved.

We are extending the timer by 10 days. If you fail to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Game account still blocked despite my repeated requests to reactivate!

Conto gioco ancora bloccato nonostante i miei ripetuti solleciti di riattivazione!

Hello Branislav,

I inform you that I have uploaded my driver's license again in their sister casino Malibu Club and it was promptly verified and approved but the finance department blocked my payment methods. I asked last week to unlock them and they assured me that they would solve the problem as they had to update the platform, but to date nothing has changed ...

I assume Kings Chance is still under the same ownership as Malibù Casino Club or Merus UK Ltd under license from Audeo NV (Lic. No. 8048 / JAZ).

Ciao Branislav,

ti informo di aver caricato nuovamente la mia patente di guida nel loro casinò gemello Malibù Club ed è stata prontamente verificata ed approvata ma il dipartimento finanziario mi ha bloccato i metodi di pagamento. Ho chiesto la scorsa settimana lo sblocco degli stessi e mi avevano assicurato che avrebbero risolto il problema in quanto dovevano aggiornare la piattaforma, ma ad oggi niente è cambiato...

Suppongo che Kings Chance sia sempre sotto la stessa proprietà di Malibù Casino Club ovvero la Merus UK Ltd sotto licenza della Audeo NV (Lic. n. 8048/JAZ).

Dear Nemokid,

For an issue related to another casino, I would like to ask you to submit another separate complaint, where we can, for the best results, fully focus on one issue and in more detail.

However, we are still looking forward to hearing from Nick and Kings Chance Casino regarding this complaint.

Ok Branislav,

if tomorrow I do not see the deposit methods unlocked as promised, I will also open a complaint regarding Malibu Club Casino.

Ok Branislav,

se domani non vedrò sbloccati i metodi di deposito come promessomi aprirò un reclamo anche in merito a Malibù Club Casino.

Greetings all,

We are still waiting for the requested documents to be submitted, until the documentation is complete we cannot move forward as I've said before.

Season's greetings and best wishes,

Nick and Kings Chance

Dear Nick,

the documents you are waiting for are the same that I have communicated to you a long time through several emails. All the documentation has already been sent several times to the competent department and an accounting copy of the deposit was requested that would have taken place with the card with final 1432, a document instead you never exhibited, therefore it is not clear why I should send you a copy of a card that has never been used, until proven otherwise, in the gaming account associated with the email igxxxxxxni@gmail.com. I therefore invite you to answer the questions that Branislav repeatedly asks you without diverting the discussion on senseless and misleading arguments since the game account in question had already been fully verified a long time before the withdrawal request. My driving license + selfie ID + proof of residence, documents still valid and in my possession had already been sent and approved. I also invite you for fairness and transparency to confirm the ownership of the casino which appears to be managed by Merus UK Ltd until proven otherwise and whether or not a licensee exists. I remind you that embezzlement is punishable by law as per the current criminal procedure code. It seems clear to me your will in not wanting to pay the regular winnings obtained by the Writer. Since the gaming account was closed unilaterally and had a positive balance there, within the payment of what was unduly withheld.

Caro Nick,

i documenti che state aspettando sono gli stessi che vi ho comunicato moto tempo tramite diverse email. Tutta la documentazione è già stata più volte inviata al dipartimento competente ed è stata richiesta copia contabile del deposito che sarebbe avvenuto con la carta con finale 1432, documento invece da voi mai esibito, pertanto non si capisce il motivo per cui dovrei inviarvi copia di una carta che non risulta essere mai stata utilizzata, fino a prova contraria, nel conto gioco associato alla email igxxxxxxni@gmail.com. Vi invito pertanto a rispondere alle domande che Branislav vi pone ripetutamente senza deviare il discorso su argomentazioni insensate e fuorvianti dal momento che il conto gioco in oggetto era già stato comunquesia completamente verificato molto tempo prima della richiesta di prelievo. La mia patente guida + selfie ID + prova di residenza, documenti ad oggi ancora validi ed in mio possesso erano già stati inviati ed approvati. Vi invito inoltre per correttezza e trasparenza a confermare la proprietà del casinò che risulta essere fino a prova contraria gestita dalla Merus UK Ltd e se esiste o meno un licenziatario. Ricordo che l'appropriazione indebita è punibile ai sensi di legge come da vigente codice di procedura penale. Mi sembra evidente la vostra volontà nel non voler pagare la regolare vincita conseguita dallo Scrivente. Dal momento che il conto gioco è stato chiuso unilateralmente e presentava un saldo positivo vi intimo al pagamento di quanto indebitamente trattenuto.

Dear Nick,

what documents would be missing to date given that you have been in possession of copies of the following documents for some time:

1. front / back of the driving license poor on 09/07/2022;
2. selfie ID;
3. bank statement proving my current residence.

Only the alleged credit card with final 1432 is missing, which has never been used, until proven otherwise, in the game account associated with the email igxxxxxxni@gmail.com and therefore no one understands why I should send you a copy.

I URGE YOU TO REACTIVATE THE GAME ACCOUNT IMMEDIATELY CLOSED UNLAWFULLY EVEN BY THE ASSISTANT ANABELLE WHO WORKS ON YOUR ACCOUNT THROUGH ANOTHER SERVICE COMPANY, SINCE THERE IS A POSITIVE BALANCE UNPAID TODAY.

Caro Nick,

quali sarebbero i documenti ad oggi mancanti visto che da tempo siete in possesso delle copie dei seguenti documenti:

1. fronte/retro della patente di guida scadente il 09/07/2022;
2. selfie ID;
3. estratto conto bancario comprovante la mia attuale residenza.

Manca solamente la presunta carta di credito con finale 1432 che non risulta essere mai stata utilizzata, fino a prova contraria, nel conto gioco associato alla email igxxxxxxni@gmail.com e pertanto no si capisce il motivo per cui dovrei inviarvene una copia.

VI ESORTO A RIATTIVARE IMMEDIATAMENTE IL CONTO GIOCO CHIUSO ILLEGITTIMAMENTE ADDIRITTURA DALL'ASSISTENTE ANABELLE CHE OPERA PER VOSTRO CONTO TRAMITE ALTRA SOCIETA' DI SERVIZI, DAL MOMENTO CHE VI E' UN SALDO POSITIVO AD OGGI NON PAGATO.

Dear Nemokid,

Since Nick has instructed his employee, Anabelle, to assist you in resolving the issue, in this case, we recommend you to contact her again and try to provide additional documents they asking you to verify. You have already provided us with a credit card (4-digit number 1432) statement in this thread. Have you also sent the mentioned document to Anabelle, please? It looks like we won't move forward without verifying this credit card.

We would very much appreciate it if you could provide us with an update.

Thank you for your understanding and for your patience.

DEAR NICK,

I ALSO ASK THAT MY GAME ACCOUNT IS REOPENED IMMEDIATELY SO THAT I CAN RE-UPLOAD MY IDENTITY DOCUMENT THAT WILL SURELY BE VERIFIED AS ALREADY HAPPENED AGAIN AND AS LAST HAPPENED ON CASINO 'GEMIBELLO BOTH CASINOS USE AN IDENTICAL VERIFICATION SYSTEM.

CARO NICK,

CHIEDO INOLTRE CHE IL MIO ACCOUNT DI GIOCO VENGA RIAPERTO IMMEDIATAMENTE COSI' DA POTER NUOVAMENTE CARICARE IL MIO DOCUMENTO D'IDENTITA' CHE SICURAMENTE VERRA' VERIFICATO COME GIA' AVVENUTO TEMPO ADDIETRO E COME AVVENUTO ULTIMAMENTE SUL CASINO' GEMELLO MALIBU' CLUB CASINO, IN QUANTO ENTRAMI I CASINO' UTILIZZANO UN SISTEMA DI VERIFICA IDENTICO.

Dear Nemokid,

We really understand your concern, but it seems that you keep submitting the same information and documents, please understand that this is not very helpful and it will not help in resolving your issue.

The casino has the right to request additional information to validate accounts. I am talking about a standard process of identity verification. Kings Chance Casino has it also written in their terms and conditions.

As I already recommended, follow the instructions of the casino's representatives, please understand it is essential in order to proceed with your case, they will assist you with your issues regarding your blocked account and pending withdrawal request.

From your previous posts, it is clear that Anabelle requested you to provide a selfie holding local/recent newspaper + selfie holding another valid ID, a new proof of identification (ID received was not accepted due to the poor state of the document), and copy of the credit/debit card with last 4-digits 1432. You provided her with only the same ID document - driver's license.

We would greatly appreciate it if you could cooperate with resolving this complaint and provide us with an update after you have completed the whole process with Anabelle. There is no other way to your account and withdrawal.

Thank you very much in advance for your understanding and patience.

Dear Branislav,

those are the documents that required me some time ago to validate the game account which had already been verified and approved, then disapproved after withdrawal! The last email I received from support on November 29, 2021 asks me to resend:

driver's license

selfie ID + selfie with local newspaper

credit card with final 1432

Hi Igor,

This is Elizabeth of Kings chance Casino.

We would like to request documents needed for the activation of your account listed below.

Renew copy of Drivers License front and back

Selfie holding your ID same with local / recent newspaper

Copy of your credit card ending with * 1432

Thank you.

Regards,

Elizabeth J.

I sent you the requested documents asking for the gaming account to be reactivated, I am waiting for news.

Caro Branislav,

quelli sono i documenti che mi hanno richiesto tempo addietro in fase di convalida del conto gioco che era stato già verificato ed approvato, poi disapprovato post prelievo! L'ultima email che ho ricevuto dal supporto in data 29 novembre 2021 mi chiede di inviare nuovamente:

patente guida

selfie ID + selfie con giornale locale

carta di credito con finale 1432

Hi Igor,

This is Elizabeth of Kings chance Casino.

We would like to request documents needed for the activation of your account listed below.

Renew copy of Drivers License front and back

Selfie holding your ID same with local/recent newspaper

Copy of your credit card ending with *1432

Thank you.

Regards,

Elizabeth J.

Le ho inviato i documenti richiesti chiedendo la riattivazione del conto gioco, resto in attesa di novità.

Dear Nick,

I go back to your statements released some time ago with the appropriate clarifications to make:

"The state of the driving license itself is what is in question, in some places it is illegible ..."

I am not aware from the emails sent by both French and English support that the license is illegible but on the contrary it has expired, which is quite different! After all, by analyzing the driving license well, all the data impressed are legible and the photo appears to be intact (I worked for several years in security so I know well the procedures for verifying the identity of a person) , also how I could have opened other accounts I have been playing in recent months with other well-known operators if what you say is true? I also reiterate that the license had already been verified and the account approved some time before my withdrawal request , therefore what you say is not reflected in the reality of the facts. In addition, this license was also verified and approved on your sister casino Malibu Club Casino in December through your document verification application! as better illustrated below:

"The account was deactivated at your request on November 23rd. Once we have received all the documents we will see that it is reactivated in order to facilitate the withdrawal."

I reiterate that the account was not deactivated at my request, but unilaterally by Anabelle who misunderstood what I had written in the email I attached here in the complaint! However, all the documents have now been sent, why haven't you reactivated my gaming account with my active balance?

"We are still waiting for the required documents to be submitted, until the documentation is complete we cannot go on as I said before."

Good! You have now received all the documents necessary to reactivate my account, including the Visa digital card with final 1432. I have sent several reminders regarding the various emails you have posted on the internet (a reliable one would be enough!) Without having any response. So when will my account be reactivated?

Greetings.

Caro Nick,

torno sulle tue affermazioni rilasciate un pò di tempo addietro con le opportune precisazioni da fare:

"Lo stato della patente di guida stessa è ciò che è in questione, in alcuni punti è illeggibile..."

Non mi risulta dalle email inviate sia dal supporto francese sia inglese che la patente sia illeggibile ma al contrario scaduta, cosa ben diversa! Del resto analizzando bene la patente di guida tutti i dati impressi sono leggibili e la foto risulta essere integra (ho lavorato per diversi anni nella sicurezza pertanto conosco bene le procedure di verifica dell'identità di una persona), inoltre come avrei potuto aprire altri conti gioco in questi mesi con altri operatori molto conosciuti se ciò che affermi fosse vero ? Ribadisco inoltre come la patente fosse già stata verificata ed il conto approvato tempo prima dalla mia richiesta di prelievo, pertanto ciò che affermi non trova riscontro nella realtà dei fatti. Inoltre tale patente è stata verificata ed approvata anche sul vostro casinò gemello Malibù Club Casino nel mese di dicembre attraverso il vostro applicativo di verifica dei documenti! come di seguito meglio illustrato:

"L'account è stato disattivato su tua richiesta il 23 novembre. Una volta ricevuti tutti i documenti vedremo che viene riattivato al fine di facilitare il ritiro."

Ribadisco che l'account non è stato disattivato su mia richiesta, ma unilateralmente da Anabelle che ha frainteso quanto avevo scritto nella email che ho allegato qui nel reclamo! Comunquesia adesso tutti i documenti sono stati inviati, come mai non avete riattivato il mio conto gioco con il mio saldo attivo ?

"Stiamo ancora aspettando che vengano presentati i documenti richiesti, fino a quando la documentazione non sarà completa non possiamo andare avanti come ho detto prima."

Bene! Adesso avete ricevuto tutti i documenti necessari per riattivare il mio conto, compresa la carta digitale Visa con finale 1432. Ho inviato diversi solleciti in merito alle svariate email che avete messo su internet (ne basterebbe una affidabile!) senza però avere alcuna risposta. A quando la riattivazione del mio conto quindi ?

Saluti.

Dear Nemokid,

Please note, at this point, we are very well familiarized with all the steps you took and persons you contacted. You need to understand that keeping us overwhelmed with the same information in this complaint leads nowhere.

The casino's position was already explained in Nick's statement multiple times and I sincerely doubt it will ever change.

It seems that your driver's license is worn out and is not in a good condition, due to the age of the document. It is common for EU citizens to have more than one identity document at a given time. Since the casino does not accept your driver's license anymore, the option would be to submit a valid ID which would solve this situation very quickly without the need to argue for weeks.

In my previous reply, I have explained our position on this complaint and it is final.

There are only two options for resolving your situation.

The first and best option for you would be to follow the casino's instructions and provide them with necessary documents. It should not pose a problem to request a new ID, usually it does not take more than a week, and you will save a lot of your valuable time by making verification much easier for you in the future. As thanks to numerous complaints submitted by you, we were able to witness that this is not the first case with problematic verification of your documents, especially the infamous driver's license.

The second option is that you will continue with your argumentation without any realistic odds for a successful resolution of this complaint.

Your cooperation would be greatly appreciated by all parties involved. I am extending the timer by 10 days, during which we expect information about your next steps. In case there would not be any cooperation from your side, the complaint will be rejected.

Thank you for your understanding and we are looking forward to your reply.