Kings Chance Casino - プレイヤーの撤退が遅れています。

I have been waiting since the 26th october for my payout..it is now the 6th if December..and all ive been getting told is sorry for the delays but will be in your bank 5-7 days,or its in there you need to check with your bank,month later was told to send a statement had wrong swift.sent emails have come back failed.last week was told it will be paid out on the last batch which would be last tues/fri or saturday.now today i am told i need to wait 5 to 10 days..again.

Dear Rona,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi i have sent screen shots to your email.

Hello,

Could i please close this case,as once i had mentioned i was taking this further..my money has appeared in my bank..

Awesome news, Rona. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.