Kosmonaut Casino - プレイヤーが賞金を受け取れずにいます。

On July 2nd payment of 1003,- € applied for. Documents for KYC uploaded promptly as required.

My mobile number does not let you verify because the confirmation SMS never arrives (try several times).

Live chat not available since July 2nd, support requests via the form on the website will not be answered.

In addition, my credit card was deducted from my credit card twice for two deposits of €106.91 each with strange references "PBGFT/Nairobi" and "GAMERSWEB/Tashkent"

I'm now worried that I won't get my payout.

Am 02.07 Auszahlung über 1003,- € Beantragt. Dokumente für KYC umgehend wie gefordert hochgeladen.

Meine Handynummer lässt dich nicht verifizieren weil die Bestätigungs SMS nie bei mir ankommt (mehrfach versucht).

Live-Chat seit dem 02.07 nicht zu erreichen, Support Anfragen über das Formular auf der Website werden nicht beantwortet.

Zudem wurden von meiner Kreditkarte für zwei Mal 100,-€ Einzahlung je 106,91€ abgezogen mit eigenartigen Referenzen "PBGFT/Nairobi"und "GAMERSWEB/Taschkent"

Ich habe nun bedenken meine Auszahlung nicht zu bekommen.

Dear sebastiankaiser1988,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I received the payout today

Ich habe die Auszahlung heute erhalten

Dear sebastiankaiser1988,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru