Lamabet Casino - プレイヤーは繰り返し検証の遅延に直面しています。

I've passed the KYC process, yet

they persistently demand selfies when I try to make a withdrawal.

I've already submitted them 5 times.

I will not tolerate these delays.

KYCを合格したのに　

出金の際に執拗に　セルフィーを要求してくる

もう5回提出している

遅延行為は許さない

Dear hirokann0525,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lamabet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify the amount you are trying to withdraw from the casino? What is your current balance in the casino?
• Could you please forward your most recent selfie not approved by the casino for us to review?
• Could you please share with me your communication with the casino, especially the casino's responses to you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.