Laz Vegas Casino - プレイヤーが賞金を受け取れずにいます。

Unfortunately I can't set my country I'm from Germany and I have a problem with Lazvegas Casino I've been waiting for my payout since May 20th Today is the 3rd working day and I still haven't received my payout on jeton it's about 300 euros. Please help me according to the terms and conditions the money should have been paid out.

Leider kann ich mein Land nicht einstellen ich komme aus Deutschland und habe ein Problem mit Lazvegas casino ich warte seit dem 20.5 auf meine Auszahlung heute ist der 3te Werktag und ich habe meine Auszahlung auf jeton noch immer nicht erhalten es geht um 300 Euro. Bitte helfen Sie mir laut AGB hätte das Geld schon ausgezahlt werden müssen.

Dear phein67,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

There is no news yet the casino violates its own terms and conditions I have read everything through no reaction in the chat I have now opened a case I have had enough. Everything has to be processed in 48 hours. They didn't comply. I don't recommend anyone to play here!

Es gibt noch keine Neuigkeiten das Casino verstößt gegen seine eigenen AGBs ich habe mir alles durch gelesen keine Reaktion im Chat ich habe jetzt einen Fall offen gemacht mir reicht es. In 48 Std muss alles bearbeitet sein das haben sie nicht Eingehalten ich empfehle keinem hier zu spielen!

Dear phein67,

Have you received your withdrawal from the casino yet?

Yes, but I had already written

Ja hatte ich aber schon geschrieben

Dear phein67,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru