Lazybar Casino - プレイヤーの撤退が不当に遅れています。

I made a deposit at LazyBar Casino using USDT (Tether) for a total of 2,000 USDT, using a self-custodial (non-custodial) wallet, with no intermediaries, no associated name, and no relationship with cards, banks, or e-wallets.

I subsequently requested a withdrawal of my earnings (total balance:

€3,053) also via USDT, but the casino is unjustifiably blocking the process and demanding documents that are impossible to provide in a decentralized crypto transaction.

Documentation initially provided:

Screenshot of my wallet with full deposit details

Capture of the transaction on the blockchain (hash, wallets, amount, date and time)

Despite that, casino support requested the following from me:

Sender's name

Name of the recipient

IBAN used in the transaction

This data doesn't exist in a USDT transaction from a self-custody wallet. There are no names or IBANs associated with this type of transaction, only wallet addresses.

New casino requirements:

Recently, LazyBar has also sent me emails requesting:

Photos of both sides of a credit card (which I've never used)

Bank statement (I have not made any transfers)

E-wallet account screenshots (I haven't used it either)

Personal and financial information: payroll, source of income, employment, etc.

My position:

I've sent everything technically possible in a decentralized crypto transaction, complying in good faith with reasonable verification requirements (KYC/AML). However, the casino insists on demands that don't apply to me, delaying the withdrawal without valid justification.

📎 Evidence attached to this complaint:

✅ Capture of the 2,000 USDT deposit transaction

✅ Blockchain explorer screenshot with full hash

✅ Bank statement

✅ Last payroll

✅ Casino emails requesting irrelevant information

✅ My response explaining that I only used USDT from a non-custodial wallet

I request that my withdrawal of €3,053 be processed immediately through the same crypto method used for the deposit, and that this practice of requesting documentation unrelated to the methods used cease, which violates the principles of fairness and transparency.

If this situation is not resolved, I will continue to escalate this complaint publicly on crypto forums, other complaint platforms, and, if necessary, with the relevant authorities.

Thank you for your attention and for supporting a fair resolution.

He realizado un depósito en LazyBar Casino mediante USDT (Tether) por un total de 2.000 USDT, utilizando una wallet de autocustodia (no custodial), sin intermediarios, sin nombre asociado y sin relación con tarjetas, bancos ni monederos electrónicos.

Posteriormente solicité el retiro de mis ganancias (saldo total:

3.053 €) también vía USDT, pero el casino está bloqueando el proceso de forma injustificada y exigiendo documentos imposibles de aportar en una transacción cripto descentralizada.

Documentación aportada inicialmente:

Captura de mi wallet con el detalle completo del depósito

Captura de la transacción en la blockchain (hash, wallets, cantidad, fecha y hora)

A pesar de eso, el soporte del casino me solicitó lo siguiente:

Nombre del remitente

Nombre del receptor

IBAN utilizado en la transacción

Estos datos no existen en una transacción con USDT desde una wallet de autocustodia. No hay nombres ni IBAN asociados en este tipo de operaciones, sólo direcciones de wallet.

Nuevas exigencias del casino:

Recientemente, además, LazyBar me ha enviado correos solicitando:

Fotografías de ambos lados de una tarjeta de crédito (que nunca he usado)

Extracto bancario (no he hecho ninguna transferencia)

Capturas de cuenta de monedero electrónico (tampoco lo he usado)

Información personal y financiera: nómina, fuente de ingresos, empleo, etc.

Mi posición:

He enviado todo lo que es técnicamente posible en una operación de cripto descentralizada, cumpliendo con buena fe los requisitos razonables de verificación (KYC/AML). Sin embargo, el casino insiste en exigencias que no aplican a mi caso, retrasando el retiro sin justificación válida.

📎 Pruebas que adjunto a esta queja:

✅ Captura de la transacción del depósito por 2.000 USDT

✅ Captura del explorador blockchain con el hash completo

✅ Extracto bancario

✅ Última nómina

✅ Correos electrónicos del casino solicitando información inaplicable

✅ Mi respuesta explicando que sólo utilicé USDT desde wallet no custodial

Solicito que mi retiro de 3.053 € sea procesado de inmediato a través del mismo método cripto utilizado para el depósito, y que cese esta práctica de pedir documentación ajena a los métodos utilizados, lo cual vulnera principios de equidad y transparencia.

De no resolverse esta situación, continuaré escalando esta reclamación públicamente en foros cripto, otras plataformas de quejas y, si es necesario, ante las autoridades competentes.

Gracias por su atención y por apoyar una resolución justa.

Dear newbye,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you ever made a deposit using a method other than crypto USDT? If not, have you tried explaining to the casino that they are requesting verification for something you didn't use for a deposit?

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear CasinoGuru Team,

Thank you for your message.

I want to make it clear that I have never deposited at LazyBar Casino with any method other than USDT (Tether).

I exclusively used a self-custody wallet to make a single deposit of 2,000 USDT. I haven't been able to make any withdrawals so far, despite having a total balance of €3,053.

Also, I have not used any bonuses or promotions at any time.

For your convenience, I'll email you all the conversations I had with casino support, which demonstrate my continued cooperation and the technical impossibility of providing documents that simply don't exist in a decentralized crypto transaction.

I remain at your disposal for any further clarification.

Sincerely,

Estimado equipo de CasinoGuru,

Gracias por su mensaje.

Quiero dejar claro que nunca he depositado en LazyBar Casino con ningún método que no sea USDT (Tether).

Utilicé exclusivamente una wallet de autocustodia para realizar un único depósito de 2.000 USDT. No he podido realizar ningún retiro hasta el momento, a pesar de tener un saldo total de 3.053 €.

Además, no he utilizado ningún bono ni promoción en ningún momento.

Para facilitar su revisión, les enviaré por correo electrónico todas las conversaciones que he mantenido con el soporte del casino, donde se evidencia mi cooperación continua y la imposibilidad técnica de aportar documentos que simplemente no existen en una transacción cripto descentralizada.

Quedo a su disposición para cualquier otra aclaración.

Atentamente,

Dear newbye, could you let me know if you have been able to fully explain the nature of your deposit to the casino, or are they still asking for the same impossible documentation?

Good morning,

5 days ago they sent me an email stating that my account was fully verified and I could now withdraw. I made the withdrawal the same day and it was cancelled the next day. I spoke to the chat and it seems it was a mistake. The next day I withdrew again and I'm waiting. I don't know if they'll pay or not. As soon as there's any news I'll let you know immediately. At the moment I've been waiting for the withdrawal for 3 days.

Thank you.

Buenos días,

Hace 5 días me enviaron un correo de que mi cuenta estaba completamente verificada y ya podía retirar, el mismo día hice la retirada, y al día siguiente me la cancelaron, hablé con el chat y parece que fué un error, al día siguiente volví a retirar y estoy a la espera, no se si pagarán o no, en cuanto haya novedades informaré de inmediato, de momento llevo 3 días esperando el retiro.

Gracias.

Dear newbye, thank you for the update. Please keep us informed as soon as there are any changes or news regarding your withdrawal.

Dear newbye,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don't understand why I have to answer, they don't pay, I've already explained everything, they still haven't paid, they sent me an email saying I could withdraw but they don't pay.

No entiendo que tengo que contestar, no pagan, ya he explicado todo, siguen sin pagar, me enviaron un correo de que podía retirar pero no pagan.

Dear newbye, do you have currently any pending withdrawal request? If so, when did you request the withdrawal?

Good morning, if on April 3rd €1500 and on April 4th €1453, I attach a screenshot.

Buenos días, si el 3 de abril 1500 y el 4 de abril 1453€ adjunto screenshot.

Dear newbye, have you received any money?

Not a penny.

Ni un centavo.

Thank you very much, newbye, for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear newbye,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Lazybar Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.