LegendPlay Casino - 選手の退場が遅れた。

The casino hasn't processed my withdrawals for 8 days.

Das Casino zahlt seit 8 Tagen meine Auszahlungen nicht aus.

Dear Kakmanrau,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello

I'll wait a little longer, but the terms and conditions say that the payout takes 1 to 3 working days and I've been waiting significantly longer.

Best regards

Hallo

Ich werde noch ein wenig warten, aber in den AGBs steht 1 bis 3 Werktage dauert die Auszahlung und ich warte schon deutlich länger.

Mit freundlichen Grüßen

I fully understand your frustration, Kakmanrau. I will set the timer for an additional 4 days to allow the casino two full weeks to process the payment. If there’s no development by Sunday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

Okay, great, that's how we do it.

Okay super so machen wir das.

Hello,

500 euros were transferred today I think the other 500 euros will be transferred on Monday.

Best regards

Hallo,

500 Euro wurden heute überwiesen ich denke die anderen 500 Euro werden am Montag überwiesen.

Mit freundlichen Grüßen

Thanks for the update.

Was the second payout successful as well?

I'll wait for your reply.

Yes, the second one arrived too.

Everything has been sorted out.

Best regards

Ja die zweite kam auch an.

Es hat sich alles geklärt.

Mit freundlichen Grüßen

Dear Kakmanrau,

I'm glad to hear your withdrawals were processed successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru