Legiano Casino - プレイヤーのアカウントは説明なしに閉鎖されました。

Good morning. I found Legiano Casino through your app. I see you have given it a rating of 8.5/10, so I immediately registered and started playing, but once again you have disappointed me, Casino Guru. This particular casino gave me a bonus of €2, and I managed to increase it to €179.6 while playing. Suddenly, I noticed my account was zeroed without any explanation. They do not respond to my communication attempts—they avoid me. I ask them questions, but they reply evasively. Right now, I have lost €179.6, and I have a photo that I can send you. Of the €179.6, they claim I only have €0.25 left. Please, for once, help solve this problem and don't confuse us with the ratings you assign to casinos.

Καλημέρα σας.το legiano casino το βρήκα από την εφαρμογή σας.βλεπω το έχετε αξιολόγηση 10/8.5 και έκανα αμέσως εγγραφή και ξεκίνησα να παίζω αλλά με απογοήτευσατε για άλλη μια φορά casino guru.το συγκεκριμένο casino μου έδωσε μπόνους 2€ και παίζοντας τα πηγαίνω στα 179.6 και ξαφνικά βλέπω να μηδενίζεται ο λογαριασμός μου χωρίς να μου δώσουν κάποια εξήγηση.στην επικοινωνία δεν μου απαντάνε .. αποφεύγουν.αλλα τους ρωτάω αλλά μου απαντάνε.εγω αυτή την στιγμή έχω χάσει 179.6€ έχω και φωτογραφία μπορώ να σας την στείλω.απο τα 179.6 μου λέει πως έχω μόνο 0.25€.σας παρακαλώ και εσείς έστω μια φορά λύσετε μου κάποιο πρόβλημα και μην μας μπερδεύετε μα τις αξιολογήσεις που κάνετε στα casino.

Hello Chasan13,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Legiano Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Were you following the bonus rules?
• When was the last time you spoke to the casino and what was it about?

Please forward your betting history along with the communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Dear Chasan13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.