Legiano Casino - プレイヤーの引き出しが遅れています。

I made three withdrawals of 500 CHF and I have 6500 CHF pending. For almost 3 weeks this casino has given me the exact same response: that they are late with their payments. This situation is unbearable and unacceptable.

J’ai effectué 3 retraite de 500 CHF et j’ai 6500 CHF en attente, voilà presque 3 semaines que ce casino me donne exactement la même réponse, qu’ils ont un retard de paiement. Cette situation est insupportable et inacceptable.

Dear Sabrinadebb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

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