Legiano Casino - プレイヤーの撤退が遅れています。

Waiting for withdrawal since 26.10.

Dear Bambi2980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes withdrawals were made before, no special verification was needed and no bonuses were used.

Thank you for your reply, Bambi2980. Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed?

Which payment method have you opted for? Was it the same one you used in the past?

Last succesfull withdrawal was made on 5.11. On this date i received money, i made request on 25.10., i use visa card

Thank you for your reply, Bambi2980. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello i have cancelled my withdrawal which i have been waiting for three weeks, i placed a nother withdrawal on 15.11. And am waiting for it to be processed

Please note that canceling withdrawals can cause further delays as casinos usually process older withdrawal requests first. In this case, I recommend that you wait for a few more days. I will keep this complaint open, so please, do not cancel active withdrawal requests and keep me informed about any further developments.

Dear Bambi2980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

You can close this, i received my money and i will not play on this casino again

Dear Bambi2980,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru