Legiano Casino - プレイヤーの撤退が遅れています。

I have submitted a withdrawal request of 165 euros by bank transfer to the above company! It states that withdrawals are processed within 3 working days, which have already passed, and it is now the 4th day, yet I have not received my money! Please kindly look into my issue. The withdrawal was made on 10/11/2024.

εχω κανει αιτηση αναληψης μεσω bank transfer 165 ευρω στην ανω εταιρεια ! οι αναληψεις λεει οτι διεκπεραιώνονται εντος 3 ημερων εργασιμων οι οποιες εχουν περασει και ειναι η 4η μερα και δεν εχω λαβει ακομα τα χρηματα μου ! σας παρακαλω πολυ οπως κοιταξε το ζητημα μου ! η αναληψη εγινε την 10/11/2024

Dear aggelospap90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

ok well thanks! just so you know, they told me that there is no identification issue, as for this part I'm ok

ok καλως ευχαριστω ! για να γνωριζετε μου ειπαν οτι δεν τιθεται καποιο θεμα ταυτοποιησης , ως προς αυτο το κομματι ειμαι οκ

they canceled my withdrawal and returned the money to the casino because I didn't withdraw the same way I made a deposit, while they assured me that there is no problem in this regard! I requested a withdrawal again in the same way I made a deposit here and 2 days and still nothing waiting, whatever the company is, it is playing with our money and cheating!

μου ακυρωσαν την αναληψη και γυρισαν τα λεφτα στο καζινο λογω οτι δεν εκανα αναληψημε τον ιδιο τροπο που εκανα καταθεση ενω με ειχαν διαβεβαιωσει οτι δεν υπαρχει προβλημα ως προς αυτο ! ξανα αιτηθηκα αναληψη με τον ιδιο τροπο που εκανα καταθεση εδω και 2 μερες και παλι τιποτα στην αναμονη , οτι να ναι η εταιρεια , παιζει μα τα λεφτα μας και εξαπατει !

Thank you for your reply, aggelospap90. I understand your frustration, but at the same time, I must emphasize that this is a standard requirement in most online casinos. Since you had to request a new withdrawal, I would recommend that we give it a few more days. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

unfortunately nothing yet! It's been 10 days and I haven't received my money, I keep talking to them and they tell me it's in line with the relevant department! scam normal

δυστυχως ακομα τιποτα ! εχουν περασει 10 μερες και δεν εχω λαβει τα λεφτα μου μιλαω συνεχεια μαζι τους και μου λενε ειναι σε σειρα στο αρμοδιο τμημα ! απατη κανονικη

Dear aggelospap90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.