Legiano Casino - プレイヤーの撤退が遅れています。

I have submitted a withdrawal request of 165 euros by bank transfer to the above company! It states that withdrawals are processed within 3 working days, which have already passed, and it is now the 4th day, yet I have not received my money! Please kindly look into my issue. The withdrawal was made on 10/11/2024.

εχω κανει αιτηση αναληψης μεσω bank transfer 165 ευρω στην ανω εταιρεια ! οι αναληψεις λεει οτι διεκπεραιώνονται εντος 3 ημερων εργασιμων οι οποιες εχουν περασει και ειναι η 4η μερα και δεν εχω λαβει ακομα τα χρηματα μου ! σας παρακαλω πολυ οπως κοιταξε το ζητημα μου ! η αναληψη εγινε την 10/11/2024

Dear aggelospap90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

ok well thanks! just so you know, they told me that there is no identification issue, as for this part I'm ok

ok καλως ευχαριστω ! για να γνωριζετε μου ειπαν οτι δεν τιθεται καποιο θεμα ταυτοποιησης , ως προς αυτο το κομματι ειμαι οκ