Legiano Casino - プレイヤーの撤退が遅れています。

Hello, I made a withdrawal of €1000 divided into 500 and 500, but at first you told me that it would be delayed for 3 days, but it has been 14 days and still nothing, please do something.

Hello Kledi05,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Legiano Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account does not require verification, I earned the money from a top-up along with the bonus, I also communicated with them today and they said sorry for the delay, but we are trying to resolve this issue and others in a row as you know and they say there is a delay.

???

Hello Kledi05,

Please forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review.

Regards,

Nick

ok

Hello Kledi05,

The e-mails you have forwarded do not contain the messages with the casino.

Can you please try to resend it or in a different way so we can review it?

Awaiting your response.

Regards,

Nick

Dear Kledi05,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.