Legzo Casino - プレーヤーの預金はアカウントに入金されていません。

I made a deposit via "volt transfer" which is like an immediate transfer. And after more than 24 hours the money still hasn't been credited.

Ich habe per "volt transfer" was ja eine sofortüberweisung gleicht eine einzahlung getätigt. Und es wurde das geld nach mehr als 24 stunden immernoch nicht gutgeschrieben.

Dear Sarastevenlio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Thank you, I know

Vielen dank,weiss ich bescheid

Dear Sarastevenlio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.