Lemon Casino - プレイヤーの入金がアカウントに反映されません。

Made my first deposit at Lemon Casino through litecoin and so far, nothing has arrived, and the support has not responded either by email or live chat.

1 ste Einzahlung bei Lemon Casino über litecoin und kam bis jetzt nichts an und support meldet sich weder per E-Mail noch im Live Chat.

Dear Bensoli655,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

Did you initiate the deposit using the casino's cashier menu?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Greetings, yes I did it via the menu and you always have a different wallet address for each deposit, then I made an immediate transfer and it also crashed, but it worked after 5 minutes

Grüße sie , ja habe ich über das Menü gemacht und man hat immer eine verschieden wallet Adresse bei jeder Einzahlung eine andere , hab danach per sofort Überweisung gemacht ist auch abgestürzt hat aber geklappt nach 5 min

Thank you for your email.

Could you please share the screenshots of all the deposits to the casino from that day you attempted?

Please show us the screenshots from your payment application with the date, time, and status visible. I'll await your reply.

Dear Bensoli655,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Mr. Tomas, I have already sent you the email with the screenshot. I cannot offer you more

Sehr geehrter Herr Tomas die email mit den Screenshot hab ich ihnen bereits geschickt mehr kann ich ihnen nicht bieten

Dear Bensoli655

From your description of events, you attempted multiple deposits to the casino.

Could you please send me screenshots from your payment application, with all of the deposits from that day - those that were successful and also those that were not?

I am talking about screenshots from transactions other than this one from your payment application:

I apologize for the inconvenience.

I'll await your reply.

I closed my account because they are scammers, it's a pity that your page doesn't mark it that way, but the wallet address where it was sent to is from Lemon Casino, maybe you can find out more there,

Ich hab mein Konto aufgelöst da es Betrüger sind , schade das ihre Seite die nicht so kennzeichnet , aber die wallet Adresse wo es hingeschickt worden ist ist von Lemon Casino vllt können sie da mehr raus finden ,

I am sorry to hear that.

Have you received any reply from the casino regarding the transactions that took place? Have you tried to contact the casino again regarding the matter?

Yes, of course they are too incompetent, it's a rip-off casino for 10 euros, they make such a spectacle

Ja klar die sind zu unfähig das ist ein abzock Casino für 10 Euro machen die so ein spektakel

Thank you very much, Bensoli655, for your reply.

I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Bensoli655 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Lemon Casino for their help in resolving this complaint. We would like to know why did the deposit not appear on the site and what we can do to help resolve this issue.

Thank you!

Dear all,

Based on our records, the player had 2 deposits, in which one was stuck and credited manually by our team on 20th of July. The player has a real money balance, and no missing transaction. If you log into your account you will see that the real money balance matches your last deposit.

Should you require any further assistance feel free to contact our support team.

LemonCasino

I no longer have the account, please pay it back to my wallet, how can money be stuck at a dubious casino

Ich besitze das Konto nicht mehr , bitte zahlen sie es auf meine wallet zurück , wie kann Geld feststecken bei ein Casino unseriös

Dear player,

You do have an account with us, feel free to log in and withdraw the funds at any time after you have wagered it once due to money loundering act which is stated also in our terms.

The account has no restrictions applied, however, if you forgot your password please use the password reminder in the popup which appears in case of unsuccesful login attempt.

Should you have any other questions, don't hesitate to contact our support department.

LemonCasino

I no longer have the account and no access to it, can you pay it out differently or anything else? I will never play with you, they don't even give you compensation, the casino probably doesn't work that way

Das Konto habe ich nicht mehr und kein Zugriff drauf , können sie es anders auszahlen oder sonstiges ich werd niemals bei ihnen spielen , sie geben nicht mal Entschädigung läuft wohl nicht so das Casino

Dear player,

We would like repeat that you do have an active account with us, otherwise we wouldn't been able to find and answer this complaint. We cannot take any actions from our side, you will have to log into your account, wager your last deposit one time and then start a withdrawal. Please note that before processing your withdrawal our team will contact you to verify your account details as per terms.

Thank you,

LemonCasino

I don't have an account with them, well, Casino Guru should keep them, it would be good if they didn't do them in the first places, because they're dubious.

Habe kein Konto bei ihnen hab ich zu machen lassen , naja Casino Guru sollen die behalten wäre gut wenn sie die nicht auf die ersten Plätze machen , weil unseriös .

Dear player,

There is nothing dubious here, the deposit was credited on the 20th of July, all you have to do is to log into your account. If you forgot your password you can use the "forgot password" function on our website. Use the email address you provided in this complain to access your player account.

If you don't have time to check this today, no worries, your account will stay available and our support can be contacted at any time.

LemonCasino

Apparently they can't answer a German prescribed standard

Anscheinend können sie kein deutsch vorgeschrieben Standart antworten

Dear player,

We do offer German support as well. Please feel free to contact the support department with your questions and they will answer you the shortest time possible.

LemonCasino

Dear Bensoli655,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.