Lemon Casino - プレイヤーの撤退が遅れています。

i made my first withdrawal from this website 2500inr

withdrawal is showing confirmed but funds are not credited yet

there is no option to contact support team

i send many times email to lemon casino support but they are not replying

Dear cmgurcharan,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

they are not asking for any documents and they are already take more than 14 days

please trying to contact them and help me to solve this problem

I understand your frustration, cmgurcharan. However, I will extend the timeline by an additional 3 days, giving the casino a full two weeks to process the payment (which was approved on June 11). If there are no updates by then, we will take further action. Let's remain hopeful and anticipate positive news regarding your withdrawal.

Thank you for your patience in advance.

Dear cmgurcharan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

ok lets wait few more days

Hello cmgurcharan,

Have there been any developments since our last conversation, please? 

Dear cmgurcharan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.