Lemon Casino - プレイヤーの賞金は没収されました。

Hello,

Lemoncasino just confiscated my 2000PLN.

I have not made any withdraws, just deposits, the total deposits comes up to 5000PLN.

Problem arrived after 1! withrdraw.

The support team informed me that I have placed more than 10 PLN bets using bonus funds, but this is not accurate. I only used the bonus to play slots at the minimum bet.

Can you please support me in this case.

Thank you,

Vadym

Hello 5kaa,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lemon Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus were you using? Would it be possible to forward your betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear 5kaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.