Lemon Casino - プレイヤーの預金が失われたようです。

Hello and good day!

My deposit of €45 was made as an online transfer.

The money must be posted at Lemon Casino today! But they want a PDF with the data that I sent, but they don't accept it! After all, it can't be that difficult to confirm the dates with the deposit and booking.

I hope there is a positive feedback!

Best regards

George Selz

Hallo und guten Tag!

Meine Einzahlung über 45€ wurde als Onlineüberweisung getätigt.

Das Geld muss heute bei Lemon Casino gebucht sein! Die wollen aber eine PDF mit den Daten,die ich gesendet habe,aber so nicht Akzeptieren! Es kann doch nicht so schwierig sein,die Daten mit der Einzahlung und der Buchung zu bestätigen.

Ich hoffe es gibt eine positive Rückmeldung!

Mit freundlichen Grüßen

Georg Selz

Dear Schamane,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to my email at tomas@casino.guru?

Looking forward to hearing from you.

Best regards,

Tomas

Hello Tomas!

This is the second deposit, but something went wrong with online banking. It was an online transfer that should have arrived today!

I have sent you a PDF with the deposit!

Best regards

george

Hallo Tomas !

Das ist die zweite Einzahlung, aber mit dem Onlinebanking ist etwas schief gelaufen.Es wurde eine onlineüberweisung ,die heute angekommen sein müsste!

Ich habe Ihnen eine PDF mit der Einzahlung geschickt!

Mit freundlichen Grüßen

Georg

Thank you for your emails,

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Thank you Tomas!

Many thanks for your efforts, then I just have to hope that my €45 will be booked at some point.

Best regards

george

Danke Tomas!

Viele Dank für die Bemühungen,dann muß ich halt hoffen dass meine 45€ irgendwann gebucht wird.

Mit freundlichen Grüßen

Georg

Dear Schamane,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Tomas and good day!

Please stop the process!

It's been dealt with.

Hallo Tomas und guten Tag!

Bitte stellen Sie das Verfahren ein !

Hat sich erledigt.

Dear Schamane,

I'm glad to hear that your issue has been resolved successfully, presumably, your deposit was located and credited to your casino account. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru