Lemon Casino - 選手の退場が遅れました。

I requested to withdraw from the casino site on July 6, 2023, and it was completed on the casino site. However, I have not yet received it in my bank account. I sent a lot email they have answered me please patient. Now they are not even replying to my mail, how much more do I have to wait? I am worried after so many days, how much more have to wait?

 Still I am waiting for my money

Please help me

Dear Dhapudevi000, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

My account was fully kyc verified. Also I take a withdrawal amount of 5200rs on 2023-06-26

This was completed and I received in my bank account. But 2nd withdrawal request money is not receive, I haven't any active bonus in my account.

Please help me they are unable to reply my mail 😓😓

Thank you very much, Dhapudevi000, for providing all the necessary information. I will now transfer your complaint to my colleague Endri (endri.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, Dhapudevi000, 

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Lemon Casino's representative to join this conversation and participate in the resolution of this complaint. 

Dear Lemon Casino, 

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment? 

Thank you in advance for providing the information. 

Dear all,

Based on our records the withdrawal was successfully processed. In the case you didn't receive your payment please contact support.

Thank you,

LemonCasino

Thanks casino guru I have received my money 🙏on 28 July 2023

Again thanks a lot,🙏🙏

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Dhapudevi000, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru