Leon Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

GOOD MORNING, ON OCTOBER 10TH, I CREATED MY LEON ACCOUNT. I AM A USER FROM PERU. I MADE MY FIRST DEPOSIT OF 500 PEN AND PLAYED NORMALLY IN DIFFERENT EVENTS, INCLUDING SPORTS AND LIVE CASINO, MANAGING TO GET A TOTAL BALANCE OF 1219 SOLES. I TRIED TO WITHDRAW MY MONEY AND THEN THEY STARTED REQUESTING ADDITIONAL VERIFICATION.

1.- I ATTACHED A PHOTO OF MY DNI - IDENTITY DOCUMENT

2.- I ATTACHED A SELFIE WITH MY IDENTITY DOCUMENT - A SELFIE WITH MY PC, SHOWING MY PLAYER ID

3.- AND THEY REQUESTED A BANK STATEMENT SHOWING MY DEPOSITS TO LEON.

I JUST ATTACHED IT TODAY, NOVEMBER 2ND, SINCE BANKS ONLY ISSUE THESE DOCUMENTS AT THE END OF THE MONTH.

ORIGINAL DOCUMENTS.

I WAS SURPRISED TO RECEIVE AN EMAIL INFORMING ME OF ACCOUNT CLOSURE AND ALLEGED MONEY LAUNDERING FRAUD, FOR WHICH THEY PROVIDED NO FURTHER EXPLANATION, A TOTALLY INAPPROPRIATE AND UNFOUNDED ACCUSATION, SINCE THE DEPOSITS WERE MADE FROM MY OWN ACCOUNT, AND THEY ARE MINIMAL AMOUNTS, 500 PEN = 150 USD. THEY CONFISCATED MY WINNINGS AND ARE DEDUCTING 5% FROM MY DEPOSITS. NO SOLUTION IS PROVIDED. I DEMAND THE RETURN OF MY WINNINGS AND TO BE ALLOWED TO WITHDRAW THE FULL AMOUNT OF MY MONEY.

BUENOS DIAS , EL DIA 10 DE OCTUBRE ME CREE MI CUENTA LEON , SOY USUARIO DE PERU , HIZE MI PRIMER DEPOSITO DE 500 PEN Y JUGE DE MANERA NORMAL A DIFERENTES EVENTOS , EVENTOS DEPORTIVOS Y CASINO EN VIVO , LLEGANDO A OBTENER UN SALDO TOTAL DE : 1219 SOLES , INTENTE RETIRAR MI DINERO , Y ME COMENZARON A SOLICITAR VERIFICACION ADICIONAL.

1.- ADJUNTE FOTO DE MI DNI - DOCUMENTO DE IDENTIDAD

2.- ADJUNTE SELFIE CON MI DOCUMENTO DE IDENTIDAD - SELFIE CON MI PC , DONDE SE VEA MI ID DE JUGADOR

3.- Y ME SOLICITARON UN EXTRACTO BANCARIO DONDE FIGUREN MIS DEPOSITOS A LEON.

EL CUAL RECIEN ADJUNTE HOY 2 DE NOVIEMBRE , YA QUE LOS BANCOS RECIEN EMITEN ESTOS DOCUMENTOS AL CIERRE DE MES.

DOCUMENTOS ORIGINALES.

Y ME DOY CON LA SORPRESA QUE ME ENVIAN UN CORREO INDICANDOME CIERRE DE CUENTA Y DE UN SUPUESTO FRAUDE POR BLANQUEO DE DINERO. EL CUAL NO DAN MAYOR EXPLICACION, UN FUNDAMENTO TOTALMENTE INAPROPIADO Y FUERA DE LUGAR , YA QUE LOS DEPOSITOS FUERON HECHOS DE MI PROPIA CUENTA , Y SON MONTOS MINIMOS , 500 PEN = 150 USD . Y ME CONFISCARON MIS GANANCIAS Y SE ESTAN DESCONTANDO 5% DE MIS DEPOSITOS . Y NO DAN NINGUN TIPO DE SOLUCION . EXIJO SE ME DEVUELVA MI GANANCIA Y ME DEJEN RETIRAR LA TOTALIDAD DE MI DINERO COMPLETO .

Hello Juliopalomino0505,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Leon Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Have you ever been banned in any online casino in the past?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Juliopalomino0505,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good afternoon, excuse me for just responding. 1.- The verification started approximately on October 14, they asked me for photos, selfies with my document, with a written sheet, a selfie with a 2nd cell phone where my ID is verified that I am the player, everything was fulfilled, and at the end they requested a BANK STATEMENT to validate the deposits, which I quickly attached SCREENSHOTS, PAYMENT VOUCHERS, all to verify that the payments were made from my own account, which they rejected the information and request an EXTRACT yes or yes, in PERU the banks, the statements are only issued at the end of the month, that is why I had to wait until the end of October to be able to ATTACH THE ORIGINAL PDF FILE. which I attached and minutes later, they froze my account, they only let me withdraw my deposited money and they confiscated my earnings, alleging money laundering, which is totally false.

2- In the past I never had any problems with any other casino or betting house, on the contrary, I have accounts on different platforms, where I must verify and I can continue playing without any problem, it is the first time that a company like LEON accuses me in this way,

3.- I no longer have access to my account online, I could only communicate via EMAIL, where they respond whenever they want and indicate that there is no response date that it is the department in charge of the investigation.

buenas tardes disculpe , por recien responder.    1.- la verificacion inicio aprox el dia 14 de Octubre , me solicitaron fotos, selfies con mi documento , con una hoja escrita , selfie con un 2do decelular donde se verifique mi ID que yo soy el jugador , se cumplio con todo , y al final solicitaron un EXTRACTO BANCARIO para validar los depositos , el cual adjunte rapidamente CAPTURAS DE PANTALLA , VOUCHERS DE PAGO , todo para comprobar que los pagos fueron realizados desde mi cuenta propia , lo cual rechazaron la informacion y solicitan si o si un EXTRACTO , en PERU los bancos , los extractos recien los emiten al finalizar el mes , por eso tuve que esperar que termine el mes de Octubre para poder ADJUNTAR EL PDF ARCHIVO ORIGINAL ,. el cual adjunte y minutos despues , me congelaron la cuenta , me dejaron retirar solo mi dinero depositado y me confiscaron mis ganancias , aduciendo lavado de dinero . lo cual es totalmente falso.    

     2- en el pasado nunca tuve ningun problema con ningun otro casino o casa de apuestas , al contrario , tengo cuentas en distintas plataformas , donde cumplir con verificar y puedo seguir jugando sin problema , es la primera vez que una empresa como LEON me acusa de esta manera ,

  3.- ya no tengo acceso a mi cuenta , via online , solo me pude comunicar via CORREO, donde responden cuando quieren y indican que no hay fecha de respuesta que es el departamento encargado de investigacion .

It is the answer

Es la respuesta

Dear Juliopalomino0505,

Would it be possible to forward the same documents to nikolas.b@casino.guru for further review.

Looking forward to your response.

Regards,

Nick

I attached the email, dear. Please review it.

attach.

SELFIE

SELFIE WITH A WRITTEN SHEET LEON - SELFIE WITH PC - WHERE MY GAME ID CAN BE SEEN

FIRST DEPOSIT . VOUCHER - BANK STATEMENT

ALL ORIGINAL DOCUMENTS ATTACHED

BUT LEON INDICATES THAT HE DID NOT PASS THE VERIFICATION PROCESS AND THAT HE VIOLATED THE REGULATIONS

AND THEY ONLY LET ME WITHDRAW MY FIRST WITHDRAWAL AND ALL MY EARNINGS WERE PUT INTO INVESTIGATION

FOR MONEY LAUNDERING.

A VERY SERIOUS ACCUSATION. WHICH IS TOTALLY FALSE.

le adjunte el correo , estimado. reviselo porfavor

adjunte.

SELFIE

SELFIE CON UNA HOJA ESCRITA LEON - SELFIE CON PC - DONDE SE VEA MI ID DE JUEGO

PRIMER DEPOSITO . VOUCHER - EXTRACTO BANCARIO

TODO DOCUMENTOS ORIGINALES . SE ADJUNTO

PERO LEON INDICA QUE NO PASE EL PROCESO DE VERIFICACION Y QUE INCUMPLI REGLAMENTO

Y SOLO ME DEJAN RETIRAR MI PRIMER RETIRO Y TODAS MIS GANANCIAS FUERON PUESTAS EN INVESTIGACION

POR LAVADO DE DINERO .

UNA ACUSACION MUY GRAVE. LA CUAL ES TOTALMENTE FALSO.

Dear Juliopalomino0505,

Thank you for providing all the necessary information. I will now forward your complaint to my colleague, Michal (michal.k@casino.guru), who will be assisting you from this point onward.

I wish you the best of luck in resolving the issue.

Best regards,

Nick

THANK YOU VERY MUCH, WE HOPE TO HAVE NEWS SOON.

THANKFUL NICK AND MICHAL FOR SOLVING THIS PROBLEM.

MUCHAS GRACIAS , ESPEREMOS TENER NOTICIAS PRONTO.

AGRADECIDO NICK Y MICHAL , PARA PODER SOLUCIONAR ESTE PROBLEMA.

Hello Juliopalomino0505,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Leon Casino to join the conversation.

Dear Leon Casino,

Please provide any evidence supporting the alleged violations of your terms and conditions of which the player is being accused. You can send the information to me at michal.k@casino.guru.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They don't answer us either

It was only the last terrible action of the LEON casino

A nosotros tampoco nos responden

solo fue lo ultimo terrible el accionar del casini LEON

Dear Casino Guru Team,

We have received a report from Evolution Gaming indicating that the player employs an opposite betting strategy, which is indicative of a money laundering scheme. Furthermore, we have additional evidence that the player is involved in fraudulent activities along with another player.

Based on these findings, we believe this decision is fully justified and in line with our commitment to the AML policy.

Best regards,

Alexander

Leon Compliance Officer

Money laundering for 500 PEN, or 150 USD, is absurd.

And specifically what you are referring to is why I played live roulette. Since they did not allow me to withdraw without playing all of my money and there is always a risk of winning or losing. As in any game.

It seems absurd to me to mention and accuse someone so delicate.

I have been a casino player for more than 8 years and I have never had any problems with any casino or sports betting house.

Yes, I had limitations, because of the house itself, but no company kept my money.

and I can justify my income, since I am a civil engineer by profession, 30 years old, I have my own business, and if I gamble it is as a hobby in my free time.

I request that I be given the opportunity to recover my account and release my confiscated funds.

Lavado de dinero por 500 PEN , O 150 usd , es algo absurdo .

y puntualmente a lo que hace referencia es porque juge ruleta en vivo . Ya que no me permitian retirar sin jugar la totalidad de mi dinero y siempre hay un riesgo de ganar o perder . Como en cualquier juego .

me parece descabellado mencionar y acusar de algun tan delicado.

yo llevo siendo jugador de casinos mas de 8 anos y nunca tuve ningun inconveniente con ningun casino o casa de apuestas deportivas.

Si tuve limitaciones , por la propia casa , pero ninguna empresa se quedo con mi dinero .

y puedo justificar mis ingresos , ya que soy de profesion ingeniero civil , 30 ańos de edad , tengo negocios propios , y si apuesto es por hobbie en tiempos libres .

solicito que se me da la oportunidad de recuperar mi cuenta y liberar mis fondos confiscados

Dear Leon Casino,

Please provide any evidence supporting the alleged violations of your terms and conditions of which the player is being accused to me at michal.k@casino.guru

Thank you

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.