Leon Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

GOOD MORNING, ON OCTOBER 10TH, I CREATED MY LEON ACCOUNT. I AM A USER FROM PERU. I MADE MY FIRST DEPOSIT OF 500 PEN AND PLAYED NORMALLY IN DIFFERENT EVENTS, INCLUDING SPORTS AND LIVE CASINO, MANAGING TO GET A TOTAL BALANCE OF 1219 SOLES. I TRIED TO WITHDRAW MY MONEY AND THEN THEY STARTED REQUESTING ADDITIONAL VERIFICATION.

1.- I ATTACHED A PHOTO OF MY DNI - IDENTITY DOCUMENT

2.- I ATTACHED A SELFIE WITH MY IDENTITY DOCUMENT - A SELFIE WITH MY PC, SHOWING MY PLAYER ID

3.- AND THEY REQUESTED A BANK STATEMENT SHOWING MY DEPOSITS TO LEON.

I JUST ATTACHED IT TODAY, NOVEMBER 2ND, SINCE BANKS ONLY ISSUE THESE DOCUMENTS AT THE END OF THE MONTH.

ORIGINAL DOCUMENTS.

I WAS SURPRISED TO RECEIVE AN EMAIL INFORMING ME OF ACCOUNT CLOSURE AND ALLEGED MONEY LAUNDERING FRAUD, FOR WHICH THEY PROVIDED NO FURTHER EXPLANATION, A TOTALLY INAPPROPRIATE AND UNFOUNDED ACCUSATION, SINCE THE DEPOSITS WERE MADE FROM MY OWN ACCOUNT, AND THEY ARE MINIMAL AMOUNTS, 500 PEN = 150 USD. THEY CONFISCATED MY WINNINGS AND ARE DEDUCTING 5% FROM MY DEPOSITS. NO SOLUTION IS PROVIDED. I DEMAND THE RETURN OF MY WINNINGS AND TO BE ALLOWED TO WITHDRAW THE FULL AMOUNT OF MY MONEY.

BUENOS DIAS , EL DIA 10 DE OCTUBRE ME CREE MI CUENTA LEON , SOY USUARIO DE PERU , HIZE MI PRIMER DEPOSITO DE 500 PEN Y JUGE DE MANERA NORMAL A DIFERENTES EVENTOS , EVENTOS DEPORTIVOS Y CASINO EN VIVO , LLEGANDO A OBTENER UN SALDO TOTAL DE : 1219 SOLES , INTENTE RETIRAR MI DINERO , Y ME COMENZARON A SOLICITAR VERIFICACION ADICIONAL.

1.- ADJUNTE FOTO DE MI DNI - DOCUMENTO DE IDENTIDAD

2.- ADJUNTE SELFIE CON MI DOCUMENTO DE IDENTIDAD - SELFIE CON MI PC , DONDE SE VEA MI ID DE JUGADOR

3.- Y ME SOLICITARON UN EXTRACTO BANCARIO DONDE FIGUREN MIS DEPOSITOS A LEON.

EL CUAL RECIEN ADJUNTE HOY 2 DE NOVIEMBRE , YA QUE LOS BANCOS RECIEN EMITEN ESTOS DOCUMENTOS AL CIERRE DE MES.

DOCUMENTOS ORIGINALES.

Y ME DOY CON LA SORPRESA QUE ME ENVIAN UN CORREO INDICANDOME CIERRE DE CUENTA Y DE UN SUPUESTO FRAUDE POR BLANQUEO DE DINERO. EL CUAL NO DAN MAYOR EXPLICACION, UN FUNDAMENTO TOTALMENTE INAPROPIADO Y FUERA DE LUGAR , YA QUE LOS DEPOSITOS FUERON HECHOS DE MI PROPIA CUENTA , Y SON MONTOS MINIMOS , 500 PEN = 150 USD . Y ME CONFISCARON MIS GANANCIAS Y SE ESTAN DESCONTANDO 5% DE MIS DEPOSITOS . Y NO DAN NINGUN TIPO DE SOLUCION . EXIJO SE ME DEVUELVA MI GANANCIA Y ME DEJEN RETIRAR LA TOTALIDAD DE MI DINERO COMPLETO .

Hello Juliopalomino0505,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Leon Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Have you ever been banned in any online casino in the past?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Juliopalomino0505,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good afternoon, excuse me for just responding. 1.- The verification started approximately on October 14, they asked me for photos, selfies with my document, with a written sheet, a selfie with a 2nd cell phone where my ID is verified that I am the player, everything was fulfilled, and at the end they requested a BANK STATEMENT to validate the deposits, which I quickly attached SCREENSHOTS, PAYMENT VOUCHERS, all to verify that the payments were made from my own account, which they rejected the information and request an EXTRACT yes or yes, in PERU the banks, the statements are only issued at the end of the month, that is why I had to wait until the end of October to be able to ATTACH THE ORIGINAL PDF FILE. which I attached and minutes later, they froze my account, they only let me withdraw my deposited money and they confiscated my earnings, alleging money laundering, which is totally false.

2- In the past I never had any problems with any other casino or betting house, on the contrary, I have accounts on different platforms, where I must verify and I can continue playing without any problem, it is the first time that a company like LEON accuses me in this way,

3.- I no longer have access to my account online, I could only communicate via EMAIL, where they respond whenever they want and indicate that there is no response date that it is the department in charge of the investigation.

buenas tardes disculpe , por recien responder.    1.- la verificacion inicio aprox el dia 14 de Octubre , me solicitaron fotos, selfies con mi documento , con una hoja escrita , selfie con un 2do decelular donde se verifique mi ID que yo soy el jugador , se cumplio con todo , y al final solicitaron un EXTRACTO BANCARIO para validar los depositos , el cual adjunte rapidamente CAPTURAS DE PANTALLA , VOUCHERS DE PAGO , todo para comprobar que los pagos fueron realizados desde mi cuenta propia , lo cual rechazaron la informacion y solicitan si o si un EXTRACTO , en PERU los bancos , los extractos recien los emiten al finalizar el mes , por eso tuve que esperar que termine el mes de Octubre para poder ADJUNTAR EL PDF ARCHIVO ORIGINAL ,. el cual adjunte y minutos despues , me congelaron la cuenta , me dejaron retirar solo mi dinero depositado y me confiscaron mis ganancias , aduciendo lavado de dinero . lo cual es totalmente falso.    

     2- en el pasado nunca tuve ningun problema con ningun otro casino o casa de apuestas , al contrario , tengo cuentas en distintas plataformas , donde cumplir con verificar y puedo seguir jugando sin problema , es la primera vez que una empresa como LEON me acusa de esta manera ,

  3.- ya no tengo acceso a mi cuenta , via online , solo me pude comunicar via CORREO, donde responden cuando quieren y indican que no hay fecha de respuesta que es el departamento encargado de investigacion .

It is the answer

Es la respuesta

Dear Juliopalomino0505,

Would it be possible to forward the same documents to nikolas.b@casino.guru for further review.

Looking forward to your response.

Regards,

Nick