Leon Casino - プレイヤーのボーナス支払いが遅れています。

There was a bonus that gaves 200% of the deposit!!!I made the deposit (100 euros)and they charge me the 200 euro from the bonus!!!The bonus had the crazy amount of 8000 to wager.I complete this target and iwas up 1320.And now the good of the story starts!!!When i complete the task one button appears down at the page that to transfer the ammount to my main accoun!!!I press it and i see at acoount that the gave me 200 euros!!!I went to live help center and the manager of the shift says to me that the ammount is the right and the target of the bonus is to wager 8000 euros in order to receive 200 % of your deposit as a price.We were fighting for half an hour and when i ask him to show the terms of the bonus he told that he can't do this because the offer was for special guests.

Dear xristos25031984,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share supporting evidence regarding the issue?
• Could you please share with me the promotion as it was presented to you?
• Was the reduction of the bonus money recorded in your transaction history?
• Could you please forward your exchange with casino support to my email at tomas@casino.guru for review?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas