Leon Casino - プレイヤーは残高を引き出すことができません。

Hello, i have deposited 31,800rs on 26/04/2023 but when i want to withdraw my funds after wegering 1x they said my weger is not complete so i weger more and then submit another withdrawal request but they declined my withdrawal and said to rekyc my account ( my account was verifed earlier) and i submitted my documents but after sometime they demand more documents and when i submit these documents they said that documents is not clear.

Please help.

Hello goswamiparashuram361,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Leon Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

There is a option of live verification which I did in 2022 but when I withdraw on 26/04/2023 they ask for astropay profile screenshot and when I give this they ask for selfi with aadhar card, profile open in phone and in paper write 'LEON' and today's date .

But when i give all the documents they said that this image is not clear.

Hello goswamiparashuram361,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru? Did you send the casino all the documents they requested?

Dear goswamiparashuram361,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have already send all needed things via email. Please check

Hello goswamiparashuram361,

The casino may request re-verification anytime (mostly after 6 or 12 months). If the provided documents were not clear, simply resend them in a better quality. For now it seems like a common verification so I can only recommend to follow the casino's instructions in order to finish the process as fast as possible. Please let me know if there will be any kind of update.

Now they asking for 15% cutting on my money for giving me withdrawal

Hello goswamiparashuram361,

Did they explain the reason? Were your winnings generated from sports betting or casino games?

Dear goswamiparashuram361,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.