Leon Casino - 決済が遅延しているとのクレームがあります。

I have sent the bank details and all the necessary documents to verify my account but they have not replied yet. Every time I withdraw I am asked for the same document. I think they just don't want the withdrawal to take place.

Έχω στείλει τα στοιχεία της τράπεζας και όλα τα απαραίτητα έγγραφα για την επαλήθευση του λογαριασμού μου ωστόσο δεν μου έχουν απαντήσει ακόμα .Κάθε φορά που κάνω ανάληψη μου ζητείται το ίδιο έγγραφο . Θεωρώ οτι απλώς δεν θέλουν να γίνει η ανάληψη .

Dear KostasRek,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem was solved after sending an email to info@leonbets.com IF YOU SEND TO SUPPORT THEY JUST IGNORE YOU.

Το πρόβλημα επιλύθηκε μετά απο αποστολή email στην διεύθυνση info@leonbets.com ΕΑΝ ΣΤΕΙΛΕΤΕ ΣΤΟΝ SUPPORT ΑΠΛΑ ΣΑΣ ΑΓΝΟΟΥΝ.

Dear KostasRek,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru