LeoVegas Casino - プレイヤーが無課金ゲームについて苦情を言っています。

My complaint is simply about the games that are no longer paying anything. They offer deposit deals, I make the deposit, and I win nothing, let alone the bonus from the offer. I just think that's unfair to the player who is always gaming on the platform.

A minha reclamação é simplesmente sobre os jogos que não estão mais pagando nada, oferecem ofertas de depósito vou e efetuo o depósito não ganho nada e muito menos no bônus da oferta. Só acho que isso é sacanagem com o jogador que está sempre jogando na plataforma.

Dear 82fm4pt7cp,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

I made the complaint just to make it clear that they are not fair, I will no longer bet at the casino.

Fiz a reclamação só pra deixar claro que não estão justos, não vou mais apostar no cassino.

That was a tiny win I had in a bonus game yesterday and they didn't pay me.

Then the account balance is practically zero today.

isso foi um minúsculo ganho que tive num jogo ontem de bônus e não me pagaram.

Em seguida o saldo da conta hoje praticamente zerada.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.