LeoVegas Casino - プレイヤーの出金はキャンセルされ、アカウントはブロックされました。

I went to withdraw last Thursday and then I had an issue supplying address verification and that took a date for them to finally except then my withdrawal was approved. Then I found out today which is Wednesday, November 8 that my withdrawal was cancelled because of a glitch in their system so then I with Drew again and now I've been locked out of my account and the withdrawal cancelled

Hello Sniktaw75,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LeoVegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did you contact them by e-mail as the live chat support suggested? If not, please do as soon as possible.

Looking forward to your answer.

Regards,

Nick

Dear Sniktaw75,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes i was playing with real money and i have talked to them again and they told me three days ago that I would have the money then two days ago that I would have the money then last night I would have the money then I found out that the E transfer was cancelled again and resent. It's been 15 business days.

Thank you Sniktaw75 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Sniktaw75,

I've reviewed your case and am sorry that you came across such a problem at LeoVegas. I'll try my best to help you with the issue by contacting the casino and we'll see what can be done when they reply.

Dear LeoVegas Casino, I'd like to invite you to participate in the resolution of this complaint. Can you please share more information regarding the case? Could you please specify what is the current status of the player's withdrawal request? What were the reasons for canceling their previous requests?

If you have any supporting evidence relevant to the case, please send it to my email address natalia.b@casino.guru.

Looking forward to hearing from you!

Best regards,

Natalia

Dear Sniktaw75,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with this. Unfortunately, due to GDPR and other information handling constraints relevant to your complaint, I am unable to look into this for you here.

I kindly ask that you email help­­@­­­leovegas.com detailing the above and putting: FAO Complaints Team as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Thank you for the reply, LeoVegas Casino.

Dear Sniktaw75, can you please specify if you have already contacted the casino as requested in their message? If not, please, try to write an email and let us know what the response will be.

Regards,

Natalia

Dear Sniktaw75,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.