LeoVegas Casino - プレイヤーは不規則な請求を受け、ブロックされます。

There have been some strange occurrences at the casino. I placed a certain value on bets and noticed that the game was withdrawing more money than it should. There was a day when I left the platform with 130 reais and when I came back, I only had 100. Today, when I tried to complain that the game was overcharging on bets, they blocked me, which further confirms that something wrong is happening. Why block me otherwise?

Tem acontecido algumas coisas estranhas no cassino coloquei um valor nas apostas e estava debitando a mais no jogo, teve um dia que sai da plataforma com 130 reais e voltei tinha somente 100, hoje fui reclamar que o jogo estava cobrando a mais nas apostas e me bloquearam confirmando que tem coisa errada pra que bloquear?

Dear Cassiloko08,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding

Goodnight.

The problem with this casino has now been resolved, they unblocked me and I noticed the correct charges in the game. Thanks

Boa noite.

O problema com esse cassino já foi resolvido me desbloquearam e percebi as cobranças corretas no jogo. Obrigado

Dear Cassiloko08,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru