LeoVegas Casino - 問題が解決されない場合、プレーヤーのアカウントはロックされます。

My issue is that leovegas had a wagering tournament going on for the month of January to which all prizes were too be distributed the first week of the following month in February . There had been no update during that week..

I would check in with live chat each day

The responses were very generic almost like they copy and paste there replies it seems that there was no intention to get the matter sorted as they gave me dead lines that they exceeded and false hope. I believe that I should of had a prize in the wagering tournament. I also noticed that there were bonuses listed on my casino history that I never recieved so again I contested this with live chat. They issued the bonuses that were stated on my account that I never recieved but not without explaining my problem about a dozen times... this was separate to the issue of the wagering tournament.. the next day I try to log in and my account has been locked pending some sort of review.

What can be done in this instance because it's clear that the casino will dupe the players If they see room to do so which Is a big concern..

Please Help.

Hello kirstymaree001,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LeoVegas Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Is there any evidence of your placement in the tournament?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick.

Thanks for your reply from when I made this complaint til now my account has been reopened. I guess that pretty much classes this issue as solved. 🙂

Dear kirstymaree001,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Nick Bacon 

Casino.Guru