LetsLucky Casino - プレイヤーのアカウントがブロックされました。

Good day,

I have played in the casino so far as well as all the other groups: N1 Interactive, Dama NV and Hollycorn NV. I've always gotten by the rules of the site.

On Monday I just got banned in all 3 groups for no reason. It's always just for safety reasons.

I would be grateful if you could help me shed some light on this.

Guten Tag,

ich hab bisher in dem Casino sowie alle anderen der Gruppen: N1 Interactive, Dama NV und Hollycorn NV gespielt. Hab mich stehts an die Regeln der Seite erhalten.

Am Montag wurde ich einfach in allen 3 Gruppen gesperrt ohne einen Grund. Es heißt immer nur aus Sicherheitsgründen.

Es würde mich freuen wenn Sie mir helfen können da Licht hinein zu bringen.

Dear actus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Thank you in advance for your reply and understanding.

Best regards,

Kristina

Hello,

the casino paid out everything. At LuckyDreams I'm still waiting for my refund because the account there was closed after I deposited and hadn't played yet.

I know there's not much you can do without pending payouts. But maybe it is possible to find out the reason why I was blocked in all 3 groups.

Hallo,

das Casino hat alles ausgezahlt. Bei LuckyDreams warte ich noch auf meine Rückerstattung da dort der Account geschlossen wurde nach dem ich eingezahlt hatte und noch nicht gespielt hatte.

Ich weiß das Sie nicht so viel tun können ohne offene Auszahlungen. Aber vielleicht ist ja es doch möglich den Grund zu erfahren warum ich in allen 3 Gruppen gesperrt wurde.

Thank you for your quick reply, actus. I apologize, but as long as there are no funds being held by the casino, we do not investigate further cases like this. We would really like to help, but it is impossible for us this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.